Bahia Principe Fantasia Tenerife

"An amazing experience. The food, staff and facilities were execellent. There was enough for everyone. In the morning we spent time as a family, after Lunch, the kids went to Afternoon activities and the adults simply chilled. In the Evening we all regrouoed, had dinner and then went to the daily disco, or performance. The PTs Lucas and Francesca were simply amazing. They made me feel less guilty eating soo much as their classes worked me. Overall, a happy experience. Great value for money and a great way to spend the Christmas."

"A superb hotel with all you need to have a perfect stay. Great for kids, a selection of swimming pools, fabulous restaurants and bars. But the best bit is the staff who work so hard to make it all possible."

"While staying at this hotel, I found that there are some positives — it is a good property with clear potential — but unfortunately the issues outweigh the benefits. The biggest problem is the check-in and check-out process. Waiting more than 30 minutes is unacceptable, and the long, poorly managed queues during both arrival and departure are frankly a joke for a hotel claiming five-star status. Another disappointment is the spa, which is not included and requires an additional charge. For a hotel at this level, this should be standard. The pool water was also uncomfortably cold, which further detracted from the experience. I raised these concerns with a front desk staff member, but instead of acknowledging the shortcomings, he compared the hotel to others that take even longer. I explained that a five-star hotel should compare itself to better standards, not worse ones. I have stayed at true five-star hotels such as the Rosewood and the Corinthia in London — they are five-star for a reason, with exceptional service and attention to detail. That level of service is missing here. The food was another major letdown. The selection was often limited, and the quality was poor. On one occasion, the veal was extremely chewy. When I complained, the chef explained that it “needs cooking in butter.” I suggested this be done consistently, but once again this points to weak management and lack of oversight. Overall, the general manager has a good hotel that could be great, but there seems to be no drive to push it to that level. Unless there is a serious change in management and service standards, I do not see how this hotel can maintain its five-star rating — as it currently falls far short of meeting five-star criteria in almost every aspect."