Holiday Inn Lisboa

"Went with my family of 3 to visit Portugal to have a once in a lifetime vacation and not only was it completely ruined, our night mare continued with us bringing the problem back to our home in Florida. I feel like I’m having a nervous breakdown!!! Our entire bodies are covered with bites. Our home is no longer a place of peace but of hellish makings now! Even our poor dog is dealing with this! Do not stay here! Reached out and still no response. Not the mention the expenses we now hv to incur to get rid of these these. I am losing my mind with these nasty begs This should not have happened. You get zero stars"

"Our stay at the Holiday Inn Lisbon was a mixed experience. On the positive side, the rooms are exceptionally large and spacious. The breakfast was good with a nice variety of food, and the hotel staff were consistently kind, professional, and helpful. However, the hotel has some significant drawbacks regarding its condition. Despite their size, the rooms felt neglected and dated. The sofa, armchairs, and chairs have definitely seen better days and look very worn out. The same applies to the bathroom – the towels were thin and frayed from overuse. The overall feeling is that the rooms are in urgent need of a renovation and refresh. It's a shame because the service is great, but the facilities are lagging behind"

"The hotel is in very poor hygiene conditions and the hotel staff and the general manager (Alice) were very dismissive and unprofessional. The room and bathroom were not properly cleaned: there were visible stains in the bathtub, dirty mould in the bathroom seams, and many dark splatter-like marks on the wall near the floor. What was most unacceptable was finding obvious human body hair stuck to the wall. On top of that, the bed linen felt very itchy, the bedding was not properly cleaned or contained irritants. After one horrible night, I requested a refund for the second night due to these issues, but the hotel refused. The attitude of the General Manager (Alice) and the reservations staff was also very rude and unprofessional, and dismissive towards the customers on reasonable requests. I decided to leave the hotel after one night without any compensation or refunding for the second night. 这家酒店的卫生状况非常糟糕，整体环境令人无法接受。同时，酒店员工以及总经理（Alice）的态度十分敷衍、冷漠且不专业。 入住期间，我发现房间和浴室明显没有进行应有的清洁工作，包括：浴缸内有明显污渍、浴室接缝处存在发黑的霉菌、墙壁靠近地面的位置有许多深色的飞溅状污点。最令人难以接受的是，我竟然在墙壁上发现了明显的人体毛发，卫生状况极其令人震惊。 除此之外，床上用品也让人非常不舒服，床单被套触感刺痒，怀疑寝具并未彻底清洗，或存在刺激性残留物，导致我整晚都无法安心休息。 在经历了极其糟糕的一晚后，我因上述严重卫生问题要求退还第二晚的房费，但酒店方面拒绝退款。更令人失望的是，总经理 Alice 以及预订部门工作人员的态度非常粗鲁、不耐烦，对客人合理的诉求表现出明显的轻视和敷衍，完全缺乏基本的服务意识和职业素养。 最终，我只能在入住一晚后提前离开酒店，但酒店既未提供任何补偿，也拒绝退还未入住的第二晚费用。 总体而言，这次住宿体验非常差，不仅房间卫生条件严重不达标，酒店管理人员和工作人员的服务态度也极其不专业，令人非常失望。"