The View Agadir

"We stayed for two weeks, a wonderful holiday. The hotel was refurbished about three years ago with a modern contemporary design. It is in a fantastic central location with easy access onto the promenade close to restaurants and the marina. The pool area and furniture are some of the best we have experienced. The staff and standard of service was outstanding, friendly, nothing was too much trouble. It is difficult to give praise to individuals because you come into contact with some staff more than others. However, we received exceptional service from,Nouhaila, Omar, Claimae and Karim at breakfast.Usamar, pool and Rokaya room service. We will definitely return , thank you for helping to make our first visit to Morocco such a memorable one."

"We had a lovely stay at this beautiful hotel in Agadir. The rooms are lovely, and the hotel itself has a very relaxing atmosphere. It’s also ideally located for visiting some of the excellent restaurants in the area. The pool area is particularly impressive, with plenty of very comfortable sun loungers, and the service from the pool team was exceptional throughout our stay. Breakfast was also outstanding, with a great choice of high-quality food and excellent service. That said, there were a few things that were frustrating and took away from what should have been an excellent overall experience. On several occasions, we had to ask for very basic things that should really have been replenished automatically, such as milk for the coffee in our room and bottled water. These are small things, but they make a difference when staying at a hotel of this standard. Unfortunately, the biggest issue — and the one that has left a very bitter taste after what was otherwise a great stay — relates to the substantial holding deposit taken at check-in. When we arrived, we were asked for a holding deposit of nearly £600. We were told this was simply a pending amount to cover any food, drinks or other purchases during our stay, which seemed perfectly reasonable. When we checked out on 16 September, our actual outstanding bill was only around £50, which we paid in full. We were then told that the original holding amount of nearly £600 would be released and returned to our bank account. It is now 30 September and we are still waiting for this money to be returned. I have sent two emails to the hotel’s front desk to chase this up, but both emails have been completely ignored. I have received no acknowledgement, explanation or update whatsoever. The email address I used was provided by the AI assistant on the hotel’s own website, so I believe I contacted the correct department. I have also gone back to the hotel’s AI assistant, who advised me that the matter had been raised as a formal complaint with the management team. However, despite this, nobody from the hotel has contacted me. This level of communication is extremely disappointing and unacceptable, particularly when nearly £600 of our money is still outstanding. The front desk should be able to respond to a straightforward query about a significant payment, or at the very least acknowledge the emails and provide a clear timescale for the refund. Nearly £600 is a significant amount of money to have outstanding, particularly when our stay ended on 16 September. I sincerely hope the hotel resolves this urgently and returns the money without further delay. Overall, there is a lot to like about this hotel — beautiful surroundings, lovely rooms, an excellent pool area, fantastic breakfast and some genuinely exceptional staff. However, the front desk’s complete failure to respond to my emails and the delay in returning such a substantial amount of money have unfortunately taken the shine off what could otherwise have been a fantastic experience."

"The most beautiful hotel in the most beautiful city in Morocco! The front desk staff is just perfect, the housekeeping team is top-notch, the breakfast is wow (a very gourmet buffet)!!!! I thank Houssine at the reception but also Ourgui Abderrahmane for his services at breakfast and for his expertise!! thank you very much for everything! And I do not forget Shaima for her smile and her kindness, every morning at the breakfast reception! Big thanks also to Aziz, the sports coach with, always, his good advice! THE VIEW, a just wonderful team, thank you and see you soon God willing. (Sonia H)"