"Beautiful location, practically right on the beach, so you don’t have to walk far to swim in the sea. That was definitely one of the biggest advantages. The pools were also great, and the water was pleasantly warm, which was perfect for our kids.
Unfortunately, that’s where the positives mostly end. The hotel management and service left a lot to be desired. The pools officially close at 7 p.m., yet people were often still swimming at 9 p.m. without anyone saying anything. So are the pools actually closed or not? The children’s splash park with the slides closes at 5 p.m., which is ridiculously early, especially during the hottest part of the day when many families are resting. The pool closest to the beach was constantly full of sand because guests didn’t shower before entering, and no one seemed to enforce the rules. The shallow section of the main pool, which is clearly intended for children, was often occupied by adults sitting in the water drinking beer, leaving very little space for kids. Again, the staff didn’t seem to care.
Our room was spacious enough for a family of four, the air conditioning worked perfectly, and the beds were very comfortable. However, housekeeping was extremely disappointing. We even found old dirty swim trunks under our bed when we arrived. During our 10-night stay, our room was cleaned only twice. Housekeeping came at completely random times—once at 10 a.m., another day around 3 p.m.—so we never knew when to expect them. Families with small children usually need the room in the afternoon for naps, yet that was exactly when they knocked on our door. We asked for a “Please clean our room” sign, used it, and our room still wasn’t cleaned. Nobody wants to spend several days in a room full of sand, used towels, and an overflowing trash bin. The small bathroom bin was already full by the second day. We were told rooms are cleaned every three days, but that wasn’t our experience.
The food was decent, but definitely not what I would expect from a four-star resort. There wasn’t much variety, although everything we tried was perfectly edible. The desserts all tasted very similar, so we usually chose fruit instead. If you prefer a late breakfast, be aware that the staff starts clearing away the buffet around 9:40 a.m., even though breakfast officially ends at 10:00. We’ve never experienced this before, not even at other hotels in Greece.
Be prepared for a digital detox. The Wi-Fi was extremely unreliable, and even our mobile data barely worked despite showing a strong 5G signal.
The lobby was beautiful, and the staff serving breakfast and dinner were always friendly and polite. However, communication was often difficult because many staff members spoke very limited English.
One positive surprise was how quiet the resort was in the evenings and at night, despite being marketed as a family resort. We still enjoyed our holiday overall because Zakynthos is beautiful, but unfortunately we wouldn’t choose this hotel again."
