Tiara Miramar Beach Resort

"The trips started with them putting us in their “sister” hotel claiming it was the same hotel and telling us we should have understood that. Completely insane experience trying to argue with them explaining that a sister hotel 7 min car ride away that is not what we booked is insane. At the sister hotel we also met other guest equally surprised so this hotel has made this their business model. Hotel overall small rooms and quite run down, the restaurant in the Tiara hotel is really good. Jellyfish by the water when you swim so be aware. Will not book again."

"We booked this hotel for our daughter’s 22nd birthday and college graduation celebration. About 4 days before check in I sent an email confirming our stay and arrival time. I was informed we had been moved to a sister hotel because they had labor this hotel for our stay. We had booked and paid 50% deposit up front 9 months prior. We were very disappointed. They did not communicate to us at all. They just said we moved you to another property. We had wanted a beach vacation and were sent to their hotel on the hill. No beach or water access. They did send us to a beach club to spend $200 of our own money on a day at the beach. They upgraded us to junior suites which was nice. Staff were nice but the young people who worked there couldn’t even open a wine bottle. My husband had to show him and do it for him. The front desk staff were often on personal calls for 30-40 minutes at a time. You just had to wait to get their attention. They must be the owners children or something. Buyer beware of this hotel group. I would not recommend. There are nicer hotels in this very high price point. They likely have better service as well."

"Do NOT stay here. This is not a 5 star resort. The only redeeming quality is the beachfront. Cleaning supplies were left in the room. We called to the front desk to let them know we had to check out early. No one was at the desk and it took them 30 min to get our car. No one came to offer us anything at the pool or beach. If we wanted food or a drink we had to go find someone ourselves. We asked for fresh towels multiple times and they were not delivered to the room. The walls are paper thin."