Club Turan Prince World

"If you have read negative comments about this hotel forget about them, they are written out of spite , there are some people you just can’t please, our oppinion of the hotel is a glowing report , yes it’s a big hotel and you can’t please everyone ,but we were very pleased with the good condition , staff, cleanliness, amenities , and we will certainly return"

"So on our last few days at hotel and reflecting on our time we booked 14 nights club duplex 2 bed and bathrooms the rooms are great if you get them on time. We arrived at 1 in morning technically second day of our holiday to be told no electricity so gave us a double room for 2 adults and 2 teenagers we had paid full price for first problem was at first we were took to the room then told duplex had no electricity we pointed out a double and a single wasn’t enough beds we eventually convinced them to bring us a bed which was a broken camp bed which my daughter fell through and ended up on mattress on floor but what was the chances turns out normal practice as others joining us 3 days later were told duplex was flooded even though all on 2nd floor and many brits in reception with same problem. So we decided to make most of holiday and forget it but seriously the receptionists are all miserable and lie bar staff in lobby bar are so rude and miserable it’s unbelievable front line staff so bad in contrast waiters and housekeeping and toilet cleaners smile and are happy. Facilities have been fab and entertainment until suddenly the entertainment stopped in amphitheatre and now sunbed chairs etc going pool snack bar was closed A La cartes in main restaurant even in select villas things are disappearing fast apparently closing Friday instead of end of month no note under door from hotel nothing although paid the same as last week it’s a liberty….. would I come again No would I recommend No and for food lovers not a patch on some hotels we have previously stayed in all same but wasn’t horrific. Transparency would have been the way to go poor management and lack of information final nail in this coffin the only saving grace is the company we are with the fun we are having despite hotels best attempts to ruin. Hopefully they take heed and sort out as it’s a beautiful place with huge potential just needs management to manage correctly"

"I would strongly urge you to book another hotel. There is absolutely no guarantee you will be given the room you have booked and paid for. I booked two room and was told I had an “upgrade” to a suite. When I refused this I was told there was a “problem”with the electrics. It took two days for us to be given the correct rooms.. The reception staff are rude and unhelpful, and don’t care that guests are not being given what they have paid for. Please look at the reviews on trip advisor, Facebook groups etc, this is a problem that has been going on all season, not a one off issue. Very bad start to a holiday - unable to unpack, wasting hours debating with reception staff and then spending time moving to a new room. Mealtimes are chaotic, cocktails are nothing like the standard you would expect in a 5* resort. My advice - spend your money elsewhere!"