H10 Rubicón Horizons Collection

"Had a great stay! Hotel had plenty to do and the staff and facilities were excellent. Small tip! Upgrade to the privilege as its a no brainer"

"On holiday here now.we are half board here are a few tips that helped me Buses. No 30 bus leaves every half hour from outside the hotel. It’s €1.40 per person. They take contactless. It’s a 5 mins bus ride into playa blanca Half board- they let you use either lunch or dinner Pool towels are collected from information point near main pool free Pools are sea water and cold Beds are comfortable Air con in poor Buffet had a good selection food nice Will update later"

"I arrived on Sunday afternoon and stayed for 7 nights. On Monday afternoon after the room had been cleaned I noticed that my Clinique lipstick I had left on the sink in my room was not there. I knew I hadn’t moved it so then thought maybe the cleaner had moved it somewhere else in the room. The lipstick didn’t turn up so I went to the reception and asked if he could check with cleaning staff if it had fallen into laundry or if they had come across it. The receptionist was instantly defensive and in an irritated manner said “ you’re saying one of the cleaning staff stole it. We don’t have that problem here that’s never happened. Maybe you took it from your room and lost it”. I was actually taken aback by his response as I had gone to him calmly and hadn’t suggested someone stole it: I just asked if he could ask if it had shown up in the laundry or somewhere. He fobbed us off then and said someone would be in contact with us the following day. Did we hear anything back ? No. At that point the situation was stressing me out so I decided I wouldn’t think about it till the end of the holiday and mention it again as I was checking out at the end of the week. On Thursday evening I was leaving the room and double checked my purse for cash I had left in it. A five euro note was gone from my purse. I was so fed up now because I had been made feel like an idiot by the receptionist and now had been stolen from again. The following morning I wanted to make sure and prove that someone was taking things from my room so I left a one euro coin on the ground under the table. When I came back to the room after it had been cleaned the euro had been taken. I went straight to the guest relations and told her what happened. She said she was sorry and that she’d contact the cleaning management and we’d hear back from them tomorrow. Did we hear anything ? No. I was so angry now that I didn’t want to deal with them anymore. My boyfriend went down and the same guest relation person was there and just shrugged her shoulders and said she heard nothing from the cleaning management so didn’t think she needed to contact us. She didn’t care at all about the situation and just shrugged her shoulders. He asked to speak to a manager but she said there was no manager in the hotel at that time. How is there no manager in the whole hotel ? What shocked us most was their reaction to this. They have a serious problem in their hotel ; someone is stealing from guests but they don’t care and are complicit in it. I never heard back from them and we checked out the following morning so I felt an obligation to write this review to warn anyone thinking of staying here not to. There is a long list of things wrong with this hotel but I am only going to write about my stolen items because I think that alone tells you how terrible/unsafe this hotel is. Avoid !"