MUR Hotel Neptuno

"Having stayed at several hotels in the area, I personally find it hard to justify the slightly higher price of the Neptuno — though overall, I did have a good stay. Location: If you plan to spend your evenings at the Yumbo Centre, this hotel couldn’t be more convenient. The rear entrance opens directly onto the complex, right by the Spar supermarket, which is incredibly handy. Rooms & Noise: My main issue was the noise. The rooms themselves are comfortable enough, but I found them louder than usual — mainly due to cleaning staff chatting early in the morning and the usual sound of furniture being moved in neighbouring rooms. Earplugs were essential. Music from the Yumbo was audible but not intrusive. Facilities: The sauna usually sat at a pleasant 70°C, though one day it wasn’t working and staff couldn’t be reached to fix it. The steam room also seemed a bit hit-and-miss. Note that sauna etiquette here follows the Spanish style (towels on), not the German nude tradition. Most guests during my stay were gay couples, though there were quite a few solo travellers too, which was nice to see. There were always plenty of sunbeds available, and finding a table at meal times was never an issue. Food & Dining: Breakfast was a letdown for me, as I don’t eat pork — the options were very limited and repetitive, with eggs every day becoming tiresome. Dinner, however, was a completely different story. The variety was excellent, and the chicken dishes in particular were delicious — tender and full of flavour. A few non-pork protein options like salmon or chicken sausages at breakfast would make a huge difference. Other Notes: • Be aware: there are lots of stairs, so this hotel isn’t ideal for those with limited mobility. • No bottled water is provided for Half Board guests, and my room didn’t have any on arrival. • The in-room safe worked well, though it wouldn’t open on my last day — maintenance came after a short while, and quickly opened it. • A complimentary shower room is available on departure day if you book it in advance, which is a thoughtful touch. • The pool is on the cooler side (salt water), and the balconies are a good size with plenty of space to dry clothes. The shower temperature fluctuated slightly but nothing too drastic. Overall: I wouldn’t personally return, but I’d still recommend the Neptuno to certain travellers — particularly those looking for a quiet, convenient base right next to the Yumbo Centre, who don’t mind a bit of background noise."

"This is our 5th visit to this hotel (always through Jet2 Holidays). There have been a few changes in the booking options ( ie, you can select and pay for alternative rooms ), and we chose a pool view room, which is exactly what we got. As always at this hotel, it is the staff who make our holiday - they are so friendly. From reception right through to housekeeping, we were always greeted with a 'good morning' and a smile throughout the day. The room was cleaned daily to a very high standard. We had half board ( although we only used the evening meal service twice ) and there was, yet again, a great choice. One thing we noticed was that used dishes were promptly removed from tables, keeping the dining room fresh throughout service. There was also some maintenance taking place in the reception area ( they were hanging an extremely large picture, which we always like to see, as this shows they are looking after the look of the hotel. Will we be back again - yes, in fact, we have already booked! Disclosure: AI assisted me in spelling & grammar, but these words are written by me. Photographs are taken by me, but AI may have been used to remove elements not important to the image, e.g., removing an ashtray from a table or a face from a photograph."

"I’ve just returned from another wonderful 10-night stay at the Neptuno Hotel, and honestly, I can’t wait to go back again! This place never disappoints. I stayed in one of their preferred rooms on a high floor, and the views were absolutely beautiful. The room was spotless when I arrived and cleaned to an excellent standard every day – a big thank you to the housekeeping team for their hard work! The staff at the Neptuno are just amazing – always friendly, helpful, and happy to go the extra mile to make your stay special. The whole hotel is kept so clean and well looked after, which really adds to the relaxed holiday vibe. The food was great throughout my stay, and I loved the evening entertainment at the outdoor bar area – such a nice way to wind down each night. And of course, being served sangria by the pool every day was the perfect touch! 🍷☀️ I’ve already booked my next visit because this hotel truly feels like a home away from home. If you’re thinking of staying at the Neptuno, I can’t recommend it enough."