Residhome Paris Opera

"Nice place to stay. The accommodation is a small appartement with living room, kitchenette and a separate bedroom. The whole hotel is clean. The location is superb, near to many train stations, and really close to most of Paris attractions. You can find many good boulangeries, cafes, bistros and restaurants nearby, and it's a couple of blocks away from Galleries Lafayette and Primtemps. Staff were kind and helpful. Price is good comparing with what you get. I definitely will stay there again in my future trips to Paris."

"When I was there I felt that the rooms looked nothing like the pictures on the website. Additionally, the room seemed a little run-down, not that it wasn’t clean, but that it wasn’t being maintained right over a long period of time. Reception was always a very long ordeal, longer than it had to be. The neighborhood seems like it would be a good, bustling neighborhood in the middle of Paris but there’s little to do and a lot of the homelessness problem right outside the hotel. This might be something the hotel can’t control, but when it comes to interactions between the hotel and homeless then it’s a problem. I was walking out to go eat dinner from the hotel, and on the glass, CLEAR doors to leave the building there was a homeless man peeing on them. This was directly on the hotel, where I was about to walk, and nobody was stopping him or anything. Since it is this kind of area there should be security installed or something."

"I was very disappointed with our recent stay. The room looked nothing like the pictures on the website, which was the first red flag. Even worse, the air conditioning was not working – we only realized this at 9PM. When I contacted reception, they told us: - There were no other rooms available. - No fans could be provided. - No service engineer was available. - No management was present to assist. My 13-year-old son started getting a bad headache from the heat (the room was 28°C), and we had no choice but to find another hotel in the middle of the night. The staff did not seem to care at all. Despite this, the hotel refused to offer even a partial refund, though under EU law they are supposed to provide one in situations like this. Thankfully, Hotels.com was far more helpful and refunded our stay. I definitely would not recommend this hotel given our experience with the misleading photos, broken AC, lack of support, and refusal to honor basic consumer rights."