Melia Dunas Beach Resort and Spa

"We visited as a family in 2019 and returned as a family in 2025 and the deaeration of the resort in terms of the staff , cleanliness , quality of the food and upkeep was remarkable. It has gone from what felt like luxury to bog standard. A particular low point was the check in and the reception staff , it was chaotic and the staff were not particularly friendly , welcoming or informative. It a very basic requirement in the service industry to make that first interaction count ! I won’t go into specifics , I will just confirm that the majority of the issues identified in some of the other reviews are absolutely spot on. We did in the end upgrade to a VIP band which gave us more freedom in terms of where we could eat & drink and which hotel pool we went to. Big thanks to Amy for organising that she certainly helped to improve our stay. Sami in Linekars also deserves a mention , he could always find the game we wanted and always has a smile on his face … and in the Dunas finding a member of staff other then the animation team with a smile was a challenge! We also did a couple of excursions organised by Vincent on the beach. Which was great. As a final parting gift all 6 of us pick up a sickness and diarrhoea bug on day 8 which again seems like a common theme ! Considering the very apparent lack of hygiene you can understand why. So unfortunately we will not be retiring to the Dunas or Cape Verde anytime soon."

"We were worried after some bad reviews however we’ve just had the best week at Meliá Dunas. The food was great, different theme every night and a wide variety so unsure why so many bad reviews say the food is the same everyday. The pool bar staff were fantastic and the animation team were great! Always something going on and we were never bored. If you want to go somewhere quieter there are more pools round the hotel. Rooms were very spacious, they got cleaned every other day which wasn’t a problem for us as we spent very little time in there. Check in was very smooth, got our keys straight away, dropped bags off then was in the bar within half an hour. The only thing I can moan about is the Sunbeds, they could do with some cushions on as they weren’t very comfortable but apart from that myself, my partner and 2 friends had a fantastic time away and we have all said we would love to return in the future. Thank you Melia Dunas for a fantastic week away!!"

"This hotel was a disgrace. From the moment we arrived, the restaurant was filthy: tables piled with dirty plates, no clean crockery or cutlery, and flies everywhere. Food was inedible and unsafe; we ate nothing the first night. Breakfast was worse—no cups, bowls or spoons, and poor quality food crawling with flies. Staff were indifferent and even laughed when serving burnt pizza, followed by a raw replacement. We feared for our health and paid TUI to move hotels. The manager should be ashamed of these standards. Avoid at all costs—this is not what you expect from a holiday."