behotelisboa

"Our stay at Be Hotel Lisboa was overall very enjoyable, though marred by a rigid policy handling an unexpected booking issue prior to arrival. The hotel itself and the staff supporting daily operations are wonderful. We stayed in a Superior Room, which was spacious, exceptionally clean, and well-maintained throughout our trip. The location is absolute perfection—it puts you within easy walking distance of numerous top attractions and conveniently close to local train stations, making navigating Lisbon a breeze. Unfortunately, our experience before checking in was frustrating. Back in January, I booked our room using a credit card that was later reported lost. The day before our arrival, the hotel attempted to charge the card for the initial night, but it failed. The only resolution options management provided were to send a bank wire transfer—which was impossible on a Sunday with U.S. banks closed—or to cancel and rebook. Left with no choice, I canceled and rebooked using a valid credit card. However, because it was last minute, I was forced to pay the current rate, which ended up costing a little over $200 more than my original reservation price. I reached out to management asking if they could honor the original rate. The manager, Ana Russo, refused and stated it was not an error or issue on their end. While I understand the payment failure was triggered on my side due to the reported card, I expected better customer service as a Be Hotel Lisboa member. Given the unforeseen circumstances and same-day timing, management could have easily adjusted the rate to match the original booking rather than profiting off a minor administrative snag. Verdict: Go for the fantastic location, clean superior rooms, and wonderful front-line hotel team—just be sure your payment details are meticulously updated in advance, as management will not show flexibility if an issue arises."

"The hotel is in a good location, with two subway stations within a five minute walk. I had a very comfortable room on the fourth floor, so didn’t hear anything from the street, though admittedly the hotel is located on a pedestrian street. When you check in you are offered a complimentary port and Pastéis de nata, both of which were very nice. I found the staff to be very helpful and friendly. The hotel doesn’t have is own restaurant per se but is connected to the neighbouring restaurant and there is also lots of restaurants within a short walking distance. I would definitely stay here again ."

"Hotel is well situated and we enjoyed our stay, I may even have already posted a positive review. The low rating here is based on our return. I have just received the statement for the card registered with hotel on arrival and they have charged me for a bottle of water we did not drink. We drank two bottles of water from the minibar. One was free on arrival and the other we paid cash for when we checked out. The hotel have said that we drank a third bottle, and they have taken payment for this. I have had an email exchange with the hotel but they are maintaining their view. It is only 2.50 euro for a bottle of water but it is the principle. We leave our card details on arrival in good faith, not expecting to be charged incorrectly."