Palais Moulay Said & Spa

"Booked this hotel through booking.com for 4 nights at the end of February, they removed them from their site for various reasons. The hotel charged my credit card for the 4 rooms we have booked at full price in December. I have asked for a refund because I am very suspicious of their fraudulent activity on my card and would not trust them with further payments being taken, my view is they are desperate for guests and money"

"Myself, a mother in her late 30’s and son (16 months) travelling together just the two of us to this hotel. On arrival I immediately realised everyone was out to haggle and charm for extra tips and not much genuine care. We arrived at the hotel and stood at the desk for 10 minutes waiting while the staff member continued to look at his computer screen and didn’t greet us with a smile or offer us to sit down and drink some tea or rest with my baby to find out if there was anything I needed. Are women even valued in this place? The room was very basic, mattress very hard, shower pressure very poor. The most alarming part was an extension lead with plugs placed on the headboard to power bedside lamps which when slightly moved flickered and seemed faulty. I felt very uncomfortable with this especially as my baby was sleeping in the bed too. Cables should not be fitting overhead especially on a bed! Breakfast was okay, pastries and omelette and some choices for cooked Moroccan food. Not a lot of fresh fruit options only apple and orange. The food in the evening was okay but this hotel doesn’t cater for children at all even though they accept children and families to stay. I asked if they could do a baby portion of spaghetti and they said they only do the menu option so my son had to pay adult prices and I had to order a whole meal when he ate only 2/3 mouthfuls. In the end I went to the shop to buy my own pasta and asked if they could just cook a small handful in the evening for him. Our trip was supposed to be 7 nights but I found the hotel to be too focussed on making money than to genuinely check in with what would have made me and my sons trip more comfortable. I asked several times for help to find a children’s park or play area and they all seem too busy to help. Of course there are some nice places in this town but they do not seem to care for children or families as there isn’t really anywhere for children to play. My son was playing with a plastic beaker and some stones by the pool one day and a waiter insisted he could not do this and took it away from him. He is just a small child trying to entertain himself. The female staff were a little more attentive but sometimes also a bit lacking in genuine care. I paid far too much for this holiday and didn’t feel like it was worth it. The pool was freezing cold which wasn’t stated on the website either and there is no way I would have chosen this for myself and my baby if I knew as a main part of our travel was to relax and play by the poolside which we could not do. In the end we left after only 3 nights. Leaving 4 days earlier than we had planned. An extra 50 dirham a day for our stay we paid a total 7 nights and they didn’t refund anything for me as a gesture of good will. And then also wanted me to pay for them to help carry my case. Overwhelmed and tired after this experience."

"We used the spa facilities for a Hammam and massage. The massage was fine and the facilities were clean. I marked the experience down quite significantly because during the Hammam I felt that the staff lacked any respect for mine (and another guest's) dignity. During my scrub, naturally it was requested to remove my top when another member of staff burst in and started laughing with the colleague providing the treatment. They chatted in their language and continued laughing while I was in a fairly vulnerable state. My partner also felt upset and uncomfortable at this. We were then moved into a jacuzzi area out from the hammam room. When we can back through there was another couple (man and woman) in the middle of their treatment. Which the lady quickly grabbed a towel to cover herself. Again, very embarrassing for them and us and really not we would've expected in a majority Muslim country where a women wouldn't typically be in a state on undress around a man who isn't their partner. This wasn't our first Hammam so we feel we have an expectation of privacy and relaxation which this unfortunately wasn't"