"To begin with we couldn't fully open the door to the bedroom as the bed was in the way, and neither could we shut it as it just wouldn't stay closed. Great start to the holiday. There was also only one cup and glass tumbler for 2 adults, the milk was out of date showing 02 October - this didn't really bother us as we had coffee / tea in the dining room / pool bar.
We were without a bathroom light for 3 days despite my complaining 6 times to management. It was only after a telephone call to Easy jet and one more complaint from me that they decided to fix it for us. I wear contact lens so it was really important that was able to see what I was doing in a clean environment. Also showering in the dark was no mean feat !! The floor in the shower was very slippery when wet, the grouting on the tiles and sealant around the shower unit and shower door were absolutely filthy. The mirror was also covered in rust spots as was the toilet brush holder. We did not have our room cleaned at all - the toilet nor the sink were cleaned only the bins emptied. We had to ask for clean towels as none were automatically left for us - we shower every day so clean dry towels were a must. The sheet was stripped off our bed after day 3 and a clean one left for us to make up - I thought that was part of the cleaners service to do that? The pool outside our door (337) was dirty - the tiles on the bottom of the pool were covered in green slime so there was no chance that either of us would ever swim in there.
The pool bar ladies toilets were absolutely disgusting - no seats on any of the toilets, no hot running water, no soap and no hand towels. We had to use toilet paper to wipe our hands - absolutely not hygienic! The areas around the pool bar were not hosed down at any time of our visit so all the drinks that had been tipped left sticky marks with shoes almost sticking to the ground!
Staff were surly and unfriendly except for the animation team who were really good fun and tried very hard. No children's club or entertainment except a mini disco for half an hour each evening. No problem to us as we did not have children but it was advertised on their website. The entertainment was dire so we happily skipped that most evenings. Drinks were ok although some of the bar staff were quite rude. Good choice of food and it was ok although invariably cold. However you could see the hotel was closing down as they did not renew the coffee or drinks/ wine machine when they run out. People were openly vaping in the pool bar when it clearly stated no smoking etc yet the staff allowed them to carry on.
The shuttle bus continually broke down while we were there which was very inconvenient for people with less mobility than us as it was a good 2k trek into Kos Town.
The only thing "good" about this hotel is the amazing views. They were spectacular!
There was no gym or spa as advertised on their website - enquiries revealed there hadn't been these facilities for a few years so obviously their website needs updating. Selling a hotel with these amenities to people is false pretences and certainly I was looking forward to using the spa and it was one of the main reasons I chose this hotel.
We have stayed in better 2 star hotels than this one even though it is rated 4 star. I would be hard pushed to rate it a 2 star to be honest and that's only because of the beautiful views. If you're thinking of holidaying in Kos - avoid avoid avoid this hotel, it is filthy!"
