Akti Beach Club

"We have just returned from a weeks holiday at this hotel as a family of 5 adults, 1 child and a baby. Checking in was quick and staff helpful. we got told there was a €100 per room tourist tax to pay, we expected to pay a tourist tax but have never paid such a high price so this was not a great start to the holiday. Staff porter then helped us to the rooms which a nice element. Rooms - average, bed a decent size but only two plugs either side of bed. bathroom - poor, couldn’t open bathroom door fully as it hit off the toilet seat, so if you are of a larger size or two people trying to get ready in the bathroom you have no chance. Shower head sprayed all over the bathroom and was attached with cable ties. Nothing extra provided in the bathroom apart from two budget style soap and shower gel attached to the wall. Hotel grounds- beautiful and well kept, always saw gardeners working on them during the day. Hotel offers a free shuttle bus into kardamena which runs throughout the day and takes 10 minutes, this was great. Pools- lots of pools including a kids pool With slides however absolutely freezing, my 10 month old was dithering! and sun loungers in the main pool were old and uncomfortable. Now onto the worse part - ‘food’ if that’s what you can call it. Same food every breakfast lunch and dinner, the Asian and Italian stations they promote on their website was exactly the same every night. Kids station was also the exact same food every night. Also a lot of the same pasta dishes and meat. Some times food food was inedible, which for a supposedly 5* it unacceptable. The food was lukewarm every single time, and myself my baby my partner and mother in law all came down with food poisoning during our stay which could have only came from the food as we were all inclusive. Looking at other review we weren’t not the only ones!! Also no allergen labels on any of the food, I have a nut allergy so continually had to ask what was in food/desserts which was very annoying. Cleaners and reception staff were friendly but all other staff miserable and quite often rude! Felt like because it was the end of season they had given up. We raised our concerns at the time of staying with the jet2, who dismissed all concerns, was extremely rude and condescending and quite frankly could not give a toss. I have stayed at many all inclusive 4/5* hotels around Europe and this was by bar the worst. If you want to avoid food poisoning, freezing cold pools and stay at hotel that doesn’t lie about its rating, choose somewhere else!"

"My family and I stayed at the very end of the 2025 season and had a really great break. The food was lovely (the vegetarian in our party never felt left out!), especially the salads and puddings! The drinks were also of a great standard. It was noticeable how hard the staff worked. Yes, some of the kitchen staff were a little grumpy - probably worn out at the end of the season!? - but the waiting staff were exceptional, clearing tables fast with smiles. The receptionists and room cleaners were also really good. One of our party was poorly during the stay and they were kind and responsive. The bus to Kardamaina (nice place with fab shops) was very handy; we used it a few times. One of us also had a brilliant massage in the spa at Akti Palace next door. The food in the bookable seafood restaurant was good, if a bit rushed, and the restaurant lacked atmosphere when we went. We didn’t hire a car but there were plenty on offer and the pool near the restaurant was much quieter and more relaxing than the “fun” pool! Thank you."

"We have visited Kos many times, we love the island. We booked Atki beach club a year in advance. The purpose of our trip was to enjoy the half term holidays together, and as it's a special birthday in the next few weeks following our visit, it would be the perfect time to go. We booked with Jet2 holidays, it wasn't cheap but the reviews were good. Jet2 rated this hotel 4*. On arrival we had to pay hotel room tax, that's not an issue and we've paid room tax before. We were expecting to pay it, it didn't come as a surprise. But we paid this based on the hotel being 5*, that isn't what we booked. We booked 4*. On getting the keys to the room, a kind young man assisted us with our bags, the room door was open on arrival. And it transpired that the lock was broken and the key card didn't work. The door frame was broken and it appeared the door had been kicked in. The young man said he would report to reception. I mean we are on holiday with our young son, the door needs to be locked. Time passed by and no maintenance attended the room. I had to go to reception, the staff directed me to a lady who was 'guest relations' she did come to see the lock and the door as she didn't believe me. Then she organised a maintenance man to come and fix it. I asked how long this was going to take and she said 'soon'. It turned out the door lock just needed new batteries. However, I've just paid tax for a room claiming to be 5*, this isn't 5*, the room would have been vacated and cleaned that morning. So why was it allowed to be allocated without the door lock working. It isn't 5*. Later that evening, my husband had a shower, the whole bathroom flooded. Water was coming up from a drain in the bathroom. It stunk. Water flooded the bathroom when the shower or taps are in use. This meant on the first evening of our holiday - we couldn't actually wash. Or if we did we stood in a puddle of dirty smelly water. I reported this the following morning to reception. The receptionists are quite dismissive and rude. Again I was directed to the hotel's guest relations person. Who hadn't arrived at that time. I attempted to discuss the issue with the Jet2 rep, who had arrived that morning for a welcome meeting. She was very rude and dismissive. She didn't give me chance to explain our issues with the room. She didn't listen to any of my concerns, she just walked away. I was so shocked at how a travel company can claim this hotel is 4* yet we have a bathroom that we cannot use. It is totally unacceptable and unsanitary. We had paid thousands of pounds for this holiday and were traveling with our 6 year old son. Jet2 should be ashamed. I was disgusted. At that point, I wanted to go home. After waiting all morning, we wasted the first morning of our holiday... The maintenance man did attend the room and he unblocked the dirty smelly drain. I was told the room had been used all summer and no one else had reported this problem. We never had hot water for the whole week of our stay. Yes we had cold showers for a week! Every time the shower was run or the sink taps the bathroom started to smell. The bathroom would also get little fly's in it. The room finish was poor, holes in walls, poor paint work. The bathroom was tiny, couldn't open the door fully because of the toilet. The tiles where cracked and the silicone sealing in the shower had mold. The shower head wouldn't stay attached to the holder. The room was just tatty. The standard and finish is poor. One morning we discovered ants had literally eaten, my son's football top and tracksuit. Like really. Brand new football top and Adidas tracksuit. In a hotel room. You do get better in a 2* hotel. Fact. The food was okay, it was repetitive and cold. Drinks are served in paper cups in the day, this is for safety reasons and it's understandable. However at night, drinks were being served in hot glasses or paper cups. It's like it's too much trouble to collect glasses and wash them. We didn't find the bar staff particularly friendly. Just lazy. I had to ask for my drinks in an evening to be served in a glass. Why? During our stay many holiday makers came down with a sickness bug. This included my husband. We weren't surprised as the hotel isn't clean. Kids running around unaccompanied in the canteen. Only one toilet area near the restaurant/reception/lobby area. No hand drying facilities for the ladies. I never saw the floors being mopped. Or sun loungers being cleaned. I never really saw much general cleaning around the hotel. The hotel didn't really encourage hand washing. Alcohol gel is available in the entrance to the canteen, but guests don't tend to use it. Despite all the issues, we didn't let them spoil our quality time on this beautiful island. We did hire a car and we went out exploring the island for a few days. We did also use the hotels free bus service into Kardamina, we didn't experience any problems with this. We used the table tennis, tennis court and football pitch. The beach area was nice, it is rocky but it was fine. We walked along the beach one day into Kardamina, this took about 45 mins. We stopped half way for a drink at the Atlantis little beach bar. This was a cute little beach bar. The room had a shared pool and this was a nice area. The room had 3 beds, but only 2 chairs on the balcony/terrace area. Surely the chairs available should match the number of beds and guests the room accommodates. We will definitely visit Kos again, will we visit Atki beach? - absolutely not. I've seen the reviews of 'a holiday is what you make it' and 'dont go looking for problems'. However a basic standard is expected, especially if you've paid for a 4* hotel and paid 5* tax. We have stopped in better, cleaner, more hospitable accommodation and paid a lot less for it. The higher the star rating the higher the expectations. I would give this hotel 2* and that's generous. We generally don't moan or complain, it's not what we go on holiday to do. Would I advise anyone to stop here. No I wouldn't based on my experience. If you insist on booking I would avoid booking this hotel with Jet2. This is down to the lack of support when needed."