Mitsis Belvedere

"Well let’s start got to the hotel late to steep steps not gud for disabled or anybody with mobility issues nobody to help with cases , got to reception not very helpful and was amazed at no information on walls bus times restaurant itimes etc , got to room was like going back to the 60s very dated hard beds no information on safe and how to use , fridge empty no water in there or any welcome info for us , Restaurant very poor same food every day shocking breakfast if you like pork and chicken that’s all your gunna get , Pool area not bad, if you like wasps well you will love it there loads about and won’t leave you alone , Last 2 days no coffee in restaurant at breakfast joke Thought would try cocktails Asked for strawberry dachrie don’t do that Pina colada don’t do that , mojito don’t do that total wast of time going all inclusive , Also Said snacks throu the day all we got was biscuits , all I’m saying not a 3 star 2 at a push , leave well alone not worth the money really disappointed Will not be returning so the choice is yours"

"We stayed at Mitsis Belvedere in Corfu from 25–28 August, and I feel that I should warn prospective guests. Despite multiple complaints to both the hotel and the Mitsis chain since early September, we’ve received no formal response despite repeated follow-ups other than that their teams are busy dealing with queries. This silence speaks volumes. My elderly parents paid a significant amount for what was advertised as a four-star experience; however, what they received was a health hazard and a clear case of consumer deception. Photos also shared. Room conditions: unacceptable and unsafe • The room was dark, facing a concrete wall and with rubbish on the terrace — not the “garden view” promised. • Inside, the air was thick with sewage and damp smells, creating an unhealthy environment, especially for my elderly parents with medical conditions. • Furniture was old and damaged, the wardrobe leaned dangerously, and the lighting fixtures were broken. • The mattresses were so worn that the springs made sleep impossible — my parents had to rest in our room instead. • Despite daily requests to change rooms, we were told none were available. The “solution”? A plumber stuffing a towel into the drain. Food: repetitive, poorly cooked, and without labelling • Daily offerings were limited to pasta, rice, and undercooked fries. Meat was either overcooked or inedible. • “Chicken nuggets” contained barely any chicken and were so tough our children couldn’t chew them. • A “Greek salad” with orange slices? No ingredient labels, no allergy information — unacceptable for a hotel catering to international guests. Unfortunately if you have no car, you are stuck as there is only one restaurant in “walking” distance (on unsafe without pedestrian street) • Chipped plates in the restaurant only added to the sense of neglect. Facilities: hazardous and poorly maintained • The ladies poolside toilet was constantly flooded and dangerously slippery. My young daughter slipped and fell on her back on day one. Staff responded only when I reported it by placing old rugs temporarily. The marble flooring is entirely unsuitable for the pool area and poses serious safety risks. Customer service: dismissive and disorganised We tried to move one of our bookings a day earlier. For two days, we were told to “come back later” as it “might be possible.”On Friday afternoon, we were finally told to contact ekdromi.gr, the online platform we had booked from initially; however, their offices had already closed. • Reception staff were dismissive, and management’s only gesture for my parents’ unacceptable room was a bottle of wine and a fruit platter. That doesn’t make up for a ruined family reunion we’d waited all year for. Final thoughts, this hotel does not meet the 4 star standards it advertises. It fails on facilities, safety, food quality, and basic hospitality. We’ve requested a refund, as the service provided was far below the price paid and the promised four-star experience but we have not heard back after 2 months and multiple follow ups. Until Mitsis and Belvedere respond appropriately, I feel it’s my duty to share this review. Future guests deserve honest, transparent information — not misleading descriptions and inflated pricing. We met other guests with similar complaints, so this is not an isolated case. Avoid for the next few years until it’s actually sorted."

"*Looked lovely from the outside - then we got to the room which was something like a 90s left over room with the decor. *No water in fridge, (fridge not even plugged in on arrival let alone had water supplied in it) had to buy a large bottle and ask for it to be refilled which in itself was a chore for the staff. *Location was very secluded but there was a bus into Corfu town which was pretty accessible both ways. *Restaurant staff were very friendly but night reception staff - not very! *The food was very, very basic and even though it was hot food it was cold, what was on at lunchtime was also on at teatime too, this was not good in any way. *Did not like the shared balcony with the room next door. *No well known/popular cocktails on the menu. *No instructions on how to use the safe. *No guest handbook in the room or on reception about the hotel or nearby places to visit. *No extra pillows no extra quilts - quite chilly at night and so had to use a beach towel as an extra "blanket". *The hotel was due to close on the day we left and I hope that being taken over by the Mitsis chain they will indeed upgrade the rooms to a better grade than we had. *Very disappointed all in all and will not be returning in the future!"