• easyJet holidays named in the UK Customer Satisfaction Index (UKCSI)

  • The UKCSI is an independent, objective benchmark of customer satisfaction on organisations across 13 sectors, highlighting the country’s top performing companies

  • easyJet holidays has seen one of the biggest year-on-year increases, with its score up by 4.5 points compared to July 2025

easyJet holidays has been named in the latest UK Customer Satisfaction Index (UKCSI), securing a place among the UK's top organisations for customer satisfaction following one of the biggest year-on-year improvements in the Index.

The package holiday provider has climbed the rankings and received a score of 81.7, an increase of 4.5 points compared to July 2025, reflecting its continued focus on delivering great value holidays and excellent customer service.

The recognition comes as easyJet holidays continues to grow its reputation as one of the UK's leading package holiday providers, offering holidaymakers great value, unbeatable flexibility and award-winning customer experience from booking through to return.

Stuart Wright, Customer Director at easyJet holidays, said:

"Being recognised as one of the UK's leading organisations for customer satisfaction is a fantastic achievement. It reflects the experiences our customers have with easyJet holidays every day – from booking and travelling with confidence to enjoying great support throughout their holiday. We're committed to making every holiday as easy, enjoyable and stress-free as possible, so it's particularly rewarding to see that reflected in the latest UK Customer Satisfaction Index."

What is the UKCSI?

Published twice a year by The Institute of Customer Service, the UKCSI is a leading independent benchmark that measures customer satisfaction of 277 organisations and organisation types across 13 sectors of the UK economy.

UKCSI scores are determined on customers’ feedback on 25 measures covering both transactional experiences and broader aspects of customers’ relationships with organisations.

Notes to editors:

For more information, interview requests or imagery, please contact the easyJet holidays team on Holidays.pressoffice@easyjet.com / 01582 525374

About easyJet holidays:

easyJet holidays, launched in 2019, is a leading package holiday provider operating from the UK, Switzerland, Germany, and France.In 2025, it took over 3.1 million customers on holiday, providing great value beach and city breaks to more than 10,000 hotels across 100+ destinations in Europe and North Africa. It offers a wide range of holiday types, including its market-leading Luxury Collection with handpicked 5* hotels and expertly curated packages.ATOL-protected holidays can be booked via its website or 7,000+ travel agents, starting from a £60 deposit per person and including flights, accommodation, 23kg luggage, and transfers on beach breaks. easyJet holidays is an ABTA member and offers Ultimate Flexibility with booking changes, a refund guarantee, and Best Price Guarantee.Crowned Champions of Sustainability, easyJet holidays’ ‘Holiday Better’ strategy focuses on making more sustainable holidays mainstream, minimising tourism impacts, and embedding sustainability in its business. It partners with UN Tourism to develop an ESG framework for tourism, creating tools to measure industry impact on people, planet, and prosperity.easyJet holidays was also named one of The Sunday Times Best Places to Work in 2023, 2024, and 2025.