Glasgow Grosvenor

"Myself and a friend stayed last Sunday for one night when we arrived around 5pm the room was freezing we turned the radiator up but the full night there was a chill in the air the toilet pan wasn’t cleaned properly on our way out to dinner we told reception about the few problems the next morning there was quite a lot of water on bathroom floor must have been leak somewhere we asked to speak to manager but wasn’t available so I emailed him as really wasn’t happy still no reply obviously I won’t stay in this hotel again an apology would have went a long way but to many small problems add up to not the best overnight for friend and myself"

"Very disappointing. Much better in a Premier inn and a whole lot cheaper. Room was dark dusty and dingy. Breakfast ok though."

"We have used this hotel annually over the last few years. There is very often a mix up with bookings. The website is user-unfriendly, navigation is a real challenge. I end up having to contact reception by e-mail or phone. Using their Loyalty program demands patience even if you can find it ( member discounts available there). The breakfast is below average, frugal, potato scones are often reheated and the offering is disappointing . You would be better visiting a local cafe on Byres Road. There is no fridge in the room and the sanitary units have seen their best days. Why don’t the owners read the TA reviews and take the necessary actions? On the other hand, the location is ideal - in Glasgow’s fashionable Westend, next to Glasgow University and numerous boutiques/restaurants - a big attraction !! The reception staff are friendly but the service leaves much to be desired. I had to send numerous e-mails to clarify that we had paid in advance at a special offer rate. If booking there make sure you make screen shots of the booking to prove the rates arranged. This caused much frustration and seriously detracted from the pleasure of our stay. There was also no apology for trying to charge us the wrong rate. We will be looking for an alternative hotel in future and have cancelled our planned trip to Glasgow for next year."