Crowne Plaza Glasgow

"A return visit to the Crown Plaza in Glasgow for an overnight stay and dinner whilst attending Two Doors Down at the nearby Hydro. Customer service from start to finish by the reception team and restaurant / bar team was outstanding with a special thank you to the manager Barry Miller who went above and beyond for us. The room on the 16th floor was spacious and views spectacular with the mini bar being an added bonus along with the access to the executive lounge on the 15th floor for nibbles and drinks. We ate in the restaurant which was showcasing a carvery/buffet style which we actually really enjoyed and a nice change to the regular menu. We have booked again to return and look forward to another great stay."

"Lady staff Alicja from the bar was so friendly and helpful. We stayed in room 1020, the housekeeping staff asian lady was so polite and keeps our room neat and tidy everyday for 3 days of our stay. she was so friendly and welcoming."

"Stayed at Crowne Plaza with family for a birthday weekend & to see a show at The Hyrdo. Mixed feelings about this hotel & here's why. Positives Location: is excellent right next to The Hyrdo & SEC, across from the Science Museum & close to the Transport Museum. Transport links are also excellent, 5 mins on train from Glasgow Central Low Level or Clyde Tunnel Expressway from M8. City Centre 10 mins on foot. Cleanliness: level is high across the board, in all areas no fault here. Swimming Pool, Spa & Gym & changing facilities are the best I've seen at a hotel. You can go to some hotels with a 'gym' & there is broken machines, missing or rusted weights, not here, everything is clean, new & well maintained. The pool is warm & the spa facilities clean & working. There are towels for guest use. Staff: are friendly, check super in efficient considering how busy the hotel is when there is an event at SEC/Hydro. Beds: Clean, smelling fresh & comfortable, good night's sleep. No disturbance during the night to wake us up. Bathroom: Has Shampoo, Conditioner, Shower Gel, Hand Wash & Hand Lotion. Shower temperature perfect. Parking: £12 to park at the hotel & has an overflow carpark. There is a covered walkway from the carpark into the hotel. Negatives: Value - wouldn't say it's great value for money. £195 for a premium room for 2 for 1 night, you would expect breakfast to be included for a premium price, but sadly not. For a premium room you get an upgraded room. Not sure what a standard room is at the Crowne Plaza. Tbh I didn't see much difference in the standard of room from other chains, stylish & up-to-date, but holds everything you get in a 3-star. If the hotel is a 4-star and the standard room is the minimum 4-star standard then you would expect to get something more in a premium room than a view and a few fittings. Buffet: On arrival the hotel was very busy, there was a buffet advertised for the evening. £29.50 per person. When we enquired there was no space left in the restaurant. Would recommend booking a table in advance, if you can see the menu on the website. Drinks: A round of 2 Large Wines, a Cola & a tap Water £29.50 Room Service: £40 for 4 light snacks. Called down for food, arrived quickly, a few comments from our party of the chicken tenders being more batter than chicken, but overall food not bad. Breakfast: £27:50 for adult & child. Continental & Cooked buffet. Potato Scones fried hard at the edges, bacon chewy, black pudding bland with no spice/pepper in it. Came away from the hotel feeling that something was missing from the 4 star experience. Especially around breakfast. The previous evening a different guest, not of our party, had mentioned she was sure the room she booked on the website included breakfast, only to find at check in it didn't. I had the same experience. I was sure it included this when i booked as I had a child with me & I knew the location didn't have places nearby for food. Only to pay £27.50 the next morning at the restaurant for a breakfast that wasn't great. My reservation confirmation didn't specify it, but this may be something IHG might want to look into on the website, as 2 separate customers had the same issue leading to disappointment. The staff are experienced hospitality professionals, visibly working hard to give a great service to their customers, but I just can't put my finger on what is missing. It could be the value for money aspect nearly £300 spent for 1 night stay, but I came away not feeling any different than staying at a 3-star hotel."