Yotel Edinburgh

"Supposedly 4 star yet you have to trudge to reception for a glass of water except the water dispensers were empty so had to ask at the bar. No tea or coffee facilities in room so try juggling two mugs of hot coffee, bags and the keycard you need to operate the lift. Lift took me to 2nd jolted then sent me back down to 1st and said out of service - drink was spilled Gets a thumbs down for not getting these basics right. Noisy due to interconnecting door in room and could hear everything in adjacent room. Not very welcoming reception staff."

"Everything about this hotel is simply wrong - from the surprising amount of pictures on booking sites that are clearly not pictures from this actual hotel to the stay itself, which is probably the worst hotel experience I've ever had. Given the amount of negative reviews the hotel has received, I also find it strange that the aggregate rating everywhere seems to be above 8,0. The rooms are small and have no windows that can be opened. The bathroom is part of the actual room - only separated by a curtain. The only place to hang your towels is in the toilet. There are not any drawers or closets to store your clothes. The air con is impossible to turn off. The breakfast is shabby second-rate food, served on dirty plates. The bar rarely has an actual employee present and charges £15 for warming up a frozen pizza. The cleaning staff does not speak English - no fault of theirs, but wouldn't it make sense to tell travellers this upon arrival to avoid misunderstandings concerning room cleaning? On top of this the staff is just plain rude. Presented with a visitor problem, they are not afraid to simply lie to get off the hook: "The rooms are sometimes not cleaned until 6pm" or "the rooms are only cleaned every second day". Lies. One person at the receptionist even managed to ask me; "what is it that you want? Well, to be treated like a well-paying customer at your hotel - for God's sake. Our stay was expensive, and the hotel itself clearly thinks that it is top of the pile. It is not. It is at the level of a badly run hostel, and I cannot recommend it to anyone who expects value for money. AVOID."

"I had a really pleasant stay at YOTEL Edinburgh. The front desk staff were incredibly friendly, welcoming, and helpful throughout my stay. They made the check-in process smooth and were always happy to assist with any questions. The room was clean, tidy, and comfortable, with everything I needed for a short stay. The hotel is also in a very convenient location, with easy access to public transport and many of Edinburgh's main attractions. Overall, I really enjoyed my stay and would definitely consider staying at YOTEL Edinburgh again when I visit Edinburgh!"