Stay Central Hotel

"To end the year on a high note, we decided to treat ourselves to an unforgettable experience at this hostel… and unforgettable it certainly was. Let’s start with the positives: the facilities are beautiful and the location is excellent. Unfortunately, that’s where the good news ends, because the real “character” of the place lies in its management (with the honorable exception of the reception staff, who were always kind and professional, as if they worked somewhere else entirely). We arrived as a group of friends and were assigned a private room with a bathroom. Upon entering, we were warmly welcomed by a sink clogged and decorated with the previous guest’s vomit — a bold and immersive touch. We reported it immediately, and after an impressive display of indifference and poor treatment, the bathroom was finally cleaned… the next day. Breakfast deserves its own chapter. The Spanish host in charge offered us a truly unique form of hospitality: asking for a coffee was a problem, sitting six people together was a problem, and accidentally making a mess while eating was, of course, unacceptable. Overwhelmed by such warmth, we chose to have breakfast elsewhere to avoid further enjoyment of his presence. On the only day we did have breakfast there, each of us paid individually with our own card. As a nice bonus, the total cost of all breakfasts was also charged to the person who booked the room — a creative and generous approach to billing. To finish on a high note, the manager was openly rude, maintaining perfect consistency in the overall experience. In short: a beautiful place in a great location, run by people who somehow manage to completely ruin the experience. Highly recommended if you’re curious to see how not to run a hostel."

"Amber was lovely, really helped us with our experince in Edinburgh! Great staff members and felt very welcome with our visit, lovely and honest lady!"

"I paid my reservation fully in advance and repeatedly asked for a two beds room rather than a double bed room. When I arrived, at first they could not find the reservation, which I provided in e-mail. Then, they informed me that I won a free upgrade to a larger room. They proceeded to giving me the keys to a room already occupied by others, which probably explains why they couldn't find my reservation. How on earth does their system allow to issue new keys to a room already occupied by others? What if there was a misfortune or any complaint? Of course, they gave me a different room with two beds put together when I had repeatedly asked for a room with two beds, not a double bed. "We will fix it when you go out". Did they? Of course not. The room also had one (1) chair for two people! "If you won't share the bed, at least share the one and only chair". It also had a complimentary set of a kettle and two cups. I used one the following morning and I left it on the table with everything spread out, so that they wouldn't miss it. I found the sugar sticks back inside the cup and I assumed it was washed. Was I correct? Of course not. Someone had put the sticks back in the used cup without washing or replacing it first. I would understand skipping it, a clear sign that "we won't do the dishes for you". But rearranging it in order to look ok without replacing or washing it? Was it clean in the first place? Overall, a clear feeling that no one could care less about the customer. Therefore, should I stay again? No, I'll pass."