Leonardo Royal Hotel Edinburgh

"Arrived at the hotel late evening to be greeted by two young blonde girls who were both busy on their phones. Despite having booked two months prior, there seemed to be some issue with finding us rooms, I enquired if there was an issue but young lady said there was no issue. My colleague and I were both given rooms ending with xx7 on the 3rd and 5th floors which were what I’d describe as back up rooms. Compromised, limited spaces overlooking a brightly lit internal stairwell which highlighted the filthy window. I have never stayed in a double room before where you cannot enter the bed from either side which was the case here. The bed was pushed up against the wall and so tiny, (like a large single) it could barely sleep 2 adults. I had a terrible nights sleep, not helped by the rock hard pillows which gave me a crook neck. Apparently the ‘soft ones’ in the entire hotel were being cleaned! I complained the following day and we were moved to a larger room with was much better and befitting the £265 per night cost. Considering the price you would expect to be supplied with room slippers, but no, I had to request them twice as reception ignored me first time around. If you could turn the bathroom radio on and AC off then I couldn’t work out how and neither could my colleague. The bathroom sink tap water pressure was feeble and the shower took an age to get hot. Onto the breakfast experience - I’ve never been told where to sit before at breakfast time and I didn’t appreciate it. Adults don’t want to be told where to sit by a retired overzealous headmistress who wants to park her guests on top of one another. In fairness the food wasn’t bad but the constant squeak of the kitchen door opening and closing and tiny plates used for cooked breakfasts marred the experience. Upon check out, one of the same young blonde ladies who checked us in, the one constantly on her phone, checked us out and asked how was our stay, to which I replied ‘not the best’. Rather than saying sorry to hear that, or inquiring how they could improve she simply said ‘oh’ and carried on finding the perfect emoji for the msg I had interrupted her flow sending."

"This is my third stay at this hotel in a year. The location is perfect and rooms are clean, comfortable, and well equipped. Check in was a bit arduous and the lady whom I was dealing with seemed rigid. I asked if I was able to check in early as I had flown a long distance overnight, and she was adamant there was no note on my file despite the fact I received an email confirming the request. She also informed me that requests can not be made by phone yet my friend had also called to request such and also been advised there was a note on file, Fortunately another email helped the lady at the desk and the issue was resolved. Kym at Leo’s continues to be a wonderful ambassador for this hotel and huge asset at managing the breakfast buffet. Service in Leos has been better at dinner previously. The food is still good but a large group already present meant although I was seated prior to another couple, their drink order and dinner order was taken first. They had their food before anyone came to see what I wanted 40 minutes after being seated. This was disappointing and I mentioned it to the waiter at the end of my meal"

"We visited for a wedding staying two nights in October. Receptionist and check in was great, very quick and very friendly, even offering us prosecco! However, the room. We booked a 'superior' room (the basic rate). Unfortunately we were given a corner room it seems, room 407. It is much much smaller than advertised. It is meant to be 21m2 (according to Booking.com) but it was likely smaller than 15m2. The double bed felt much smaller than a standard double bed, which was not very comfortable for two adults. There was almost no light. The window faced a wall, and we only had one bedside lamp and one hanging lamp. This meant the room felt dark the whole time, I even had to use a torch to look inside the cupboard during the day, let alone in the evening. The bathroom also had no extractor fan. We both showered in the evening, and when I opening the curtain the window was soaking wet, as were the curtains, and some of our belongings. For the price paid, I really expected more from the hotel. Pros: Clean room Friendly staff Cons: Tiny room No light No ventilation"