Malmaison Aberdeen

"Our overnight stay including dinner was a gift from our son for our 25th wedding anniversary - and wow it’s been fab! Upgraded huge room, food in the restaurant was superb (seriously how did they do those carrots!) service attentive but not intrusive. Back to the room though - so clean, lovely wee touches like cold water in the fridge and the lit up mirror. Ridiculously comfy bed and crisp sheets. Everything you want from a hotel room. Thank you Malmaison, definitely a cut above!"

"We went as a group of friends for afternoon tea. Upon payment, the majority of us were asked to pay again as the card machine had reset itself. We questioned this as many of us could see the notification had come up on our phones from the bank stating that payment had been taken. We were told that this would remain pending and we would only be charged the once. However this was not the case. A member of our party contacted Malmaison and explained the situation. This had to be chased and replies were very slow. 2 weeks in and we are still chasing the refund. We have now been told it will take another 10/15 days to go back into our accounts. Totally ridiculous and unacceptable. Has put me off returning."

"I cannot praise this wonderful hotel and it's staff enough! I stayed in December for a company christmas dance. On arrival, I'd somehow overlooked something and not booked the room. The staff were brilliant though, totally empathetic and understanding (front desk and management). They sorted a room quickly and without fuss despite being so busy. It was their excellent, customer friendly attitude that shone through here. Even at breakfast in the morning the waiting staff were patient and so keen to help. I travel often with work and this was truly one of the best stays I have ever had. Well done on such outstanding service, Malmaison Aberdeen."