"Having spent hundred and hundreds of nights in mid level and upscale properties over the past 25 years (mostly Marriott and Starwood hotels), I’ve come to be very particular in what separates good from great. I think this one qualifies as among the latter.
Paula (General Manager of the AC Hotel Belfast) and her entire staff are to be commended!
The reason I know her name is she stops to greet guests when she’s passing through the lobby and other public areas. Too often I’ve witnessed managers rushing about their hotels, insisting staff treat guests a certain way but rarely doing so themselves.
Throughout our stay she continued to say hello and inquire about our accommodations and visits to the city.
The front desk staff made us feel welcome right away. We were checked in, handed our keys, answered a few of our questions and provided a quick layout of the property in a matter of minutes.
They were also available to assist with directions and ordering taxis when we needed. Most importantly, there was always someone at the front desk.
Our room was very comfortable and quiet. We faced the river and never heard any noise from the nearby motorway or neighboring rooms.
Housekeeping was efficient, effective and responsive to our needs. We enjoyed the big fluffy towels, robes and slippers, and comfortable bed.
The location is an easy walk or short taxi ride to the Titanic Belfast Museum, St. George’s Market and City Centre.
Not only would we stay here again on future trips to Northern Ireland, we DEFINITELY will."