Leonardo Hotel Manchester Piccadilly

"I purposely booked an executive room with a view. This was based on the photos on the website in which there is a sofa, facing floor to ceiling glass windows. I don’t think it’s unfair to say that if this is the photo you see of an executive room with a view this is what you expect you will get. I only chose this hotel and this room price because that is the view that I thought I was getting. But at no point in any of the correspondence was, I made aware that the views from the executive rooms vary HUGELY! Let me tell you about my current view. I’m looking straight into residential apartments. I’ve just seen one couple have a domestic argument, I can see the crap on someone else’s kitchen side and I can see dirty laundry in another one. What’s more, if my curtains remain open everybody would be able to look in at me in my room (not what I expected from the website either) I spoke to the duty manager, who told me “you have a view”. And then when I raised the question about it’s not the view that is on the website he said, and I quote “Well those buildings were built afterwards”. Which is very strange given that some people have stayed on the 11th floor recently and had the exact view of that I’m talking about in the pictures. I expected more of a high-end Hotel chain like Leonardo. As someone who has been loyal to Leonardo Hotel for years , and when they were formerly Jury’s I am not going to stay in one of their hotels again. I will post the photos below so people can make an informed choice. What I would suggest if you book an executive room with a “view” ring the Hotel up first and ask them what the view will be of! Had I known what kind of view I was going to get would’ve just booked the ibis. I only booked the room for the view that was advertised on the website not to get more space. So what I expected to be a lovely relaxing weekend sitting on the sofa looking out at a stunning view is now going to be me in a room with my curtain closed because I don’t want to see what the view is of and value my privacy. Very disappointed, very shocked and very let down by a brand that I expected more from."

"We stayed here as we couldn't get a hotel in Liverpool for Foo Fighters gig. We were given a disabled room even though we didn't request it. About a 15 walk from Piccadilly if you cut through the car park. Bed was comfortable. Lots of space around bed. Didn't really like the small window when the curtains go all the way across the wall and there was still a small gap in the curtains. Breakfast was quite good. Good choice of bread. Could order poached eggs. Had 2 coffee machines but 1 kept breaking. Juice wasn't nice though. Very watery."

"We stayed in Leonardo Piccadilly last week in an Executive Super King Room. The hotel, our room and facilities were very clean, comfortable and totally relaxing. Food and drink was excellent. The Executive Room came with a Nespresso machine and a mini fridge with some complimentary drinks, along with edible treats. All staff were very attentive and genuinely went out of their way to meet any requirements. A huge ‘Thank You’ to Dale (Manager) who was exceptional and ensured our stay was amazing. Trip Rating: 10/10"