The Tower Hotel London

"Overall a good stay for 4 nights with my 10 year old. We had a bridge view room and it was magic. The room is a great size if a little dated, especially in the bathroom. Staff were helpful and professional and coffee in the lobby was great. We ate one night in the restaurant and food was good, if expensive but you expect that in a hotel restaurant. A couple of small things were a bit frustrating - the pillows were all lumpy, there was coffee machine but no milk or sugar on check in or when room cleaned - I had to chase down housekeeping in the corridor every day to get supplies for coffee. Air con sits at around 23 degrees Celsius and we had to get a fan to make it less stuffy. Overall a good stay and the location is amazing."

"The booking system is shocking. Booked a room on their site. Was sent an email with my room selection & price. Followed link to confirm and was greeted by a message saying "Great selection" and my room selection not available. As any normal person would, I just thought it was done. No, I call to arrange an early check-in the day before and they have no booking. They will not honour the booking and/or price. Complete lack of care and lack of willingness to help or win back my custom. Plenty of other hotels in the area, book with one of them and avoid a hotel that doesn't care if you stay or not."

"The Tower Hotel by Thistle, St Katharine’s Way, London
Stay: Friday 25th September – Monday 28th September 2026 Our stay at The Tower Hotel was excellent. The hotel is in a fantastic location, and the view of Tower Bridge from the front of the hotel is absolutely breathtaking. I had requested a quiet room, and we were very pleased with the room we were given. It was very comfortable, with comfortable beds, and we had a lovely good night’s sleep. Our room overlooked St Katharine Docks, which was a beautiful view and lovely to look out at. Although many guests request a room with a view of Tower Bridge, we were very happy with our view of the docks. The room itself was a little dated, but it was absolutely spotless, comfortable and well maintained. We stayed on a room-only basis, so unfortunately I cannot comment on the breakfast. All of the staff we encountered were very helpful, friendly and welcoming. The location of the hotel is excellent for sightseeing. The Tower of London is just a very short walk away, which was extremely convenient. During our stay, we also visited Buckingham Palace, Kensington Palace, Somerset House for the Fleurs de Villes: DIANA exhibition, and ABBA Voyage. All of these were easily accessible using the London Underground. We also enjoyed some lovely meals during our stay at The Ivy Tower Bridge and Côte Brasserie at St Katharine Docks. Overall, we had a wonderful stay at The Tower Hotel and would happily return. The excellent location, comfortable room, beautiful surroundings and helpful staff made it a great base for exploring London."