The Milestone Hotel and Residences

"Our stay at the Milestone was truly a once in a lifetime experience. The staff was extremely nice, friendly, knowledgeable and helpful. Our room was exceptional, clean and comfortable. The robes and slippers made us feel at home. We ate at the restaurant for dinner. It was delicious and I appreciated the extra attention to my allergies. My husband had the pot pie and said it was the best he has eaten. The wait staff during breakfasts were so attentive and professional even when we knew it was a busy morning. The dining rooms in which to enjoy our breakfast and tea were elegant and beautiful. We felt very pampered during our stay and looked forward to relaxing in our cozy room after a day of sightseeing. The location was perfect, close to the tube and across the street from Kensington park."

"This was our third stay at The Milestone, and it was every bit as wonderful as we remembered. This time we received an incredible upgrade and were lucky enough to stay in one of the wonderful Residences. As a family of three, we had all the space we could have wished for. Our daughter loved having a room of her very own and enjoyed every moment of the stay. What really sets this hotel apart is the people. From the moment we arrived, every member of the team was warm, attentive and genuinely kind, and the service was exceptional throughout. Truly every detail had been thought of. The attention given to children is extraordinary, from the personalised welcome gift to every single interaction with the staff, who made our daughter feel like a very special guest. A heartfelt thank you to Katia and the entire front desk team, who effortlessly make us feel truly welcomed. Jorge always takes the time to look after our every wish and is simply a wonderful person to chat with. Steven knows all of London's secrets and holds a very special place in our daughter's heart. The Milestone feels like a true boutique mansion hotel, elegant yet welcoming, never stuffy. It is one of the reasons we always love coming back to London, and we will gladly return."

"My wife and I wanted to thank the staff at The Milestone Hotel London for a wonderful stay 2 weeks ago. We travel a great deal and have been fortunate enough to stay at hotels all around the world. Yet our time with you stood out for something more personal than the usual comforts of a lovely hotel: the feeling of being genuinely welcomed and cared for. During our stay, I found myself remembering visits to my grandparents when I was between twelve and sixteen years old. Their home was a place of such warmth. There was always good food, time for conversation, and the reassuring feeling that they were happy to have me there. They would go the extra mile to make me feel welcome, often through small, thoughtful gestures that have stayed with me all these years. Staying with you brought back that same feeling. It was an unexpected and rather moving connection, and I wanted to share it with you because it expresses our appreciation better than simply saying that the service was excellent. You made us feel at home. The turndown service at night coming back to the room with dimmed lights and classical music was so wonderful. The masseuse at the spa went an extra mile after the massage to instruct on stretching in the gym, such a helpful thing for me. Please pass on our heartfelt thanks to everyone who helped make our visit so special. The care you put into looking after your guests truly matters, and we left with warm memories of our time with you. I thought of a poem by by Henry van Dyke that expresses our feelings well But every house where Love abides, And Friendship is a guest, Is surely home, and home-sweet-home: For there the heart can rest. With warmest thanks. Hordur and Susanna"