The Londoner

"From the moment I arrived and was greeted by Aleks and the welcoming team at the door, The Londoner completely impressed me. The hotel itself is visually stunning and perfectly situated right in the heart of Leicester Square. Being in the center of the theatre district made it easily walkable to fantastic fine dining restaurants and Chinatown, which was incredibly convenient. What truly elevates this property to a world-class standard, however, is the remarkable hospitality, attentiveness, and professionalism of the staff. I actually noticed the owner dining at the hotel and went over to approach him. Even though I completely interrupted his meal, he was incredibly warm, kind, and took the time to talk to me and thank me for coming. That level of genuine care clearly trickles down and reflects beautifully in his entire team. A few specific team members deserve the highest commendation for going above and beyond to ensure a perfect stay: • Teadora (Reception Manager): Incredibly helpful and pleasant. When I inquired about a specific juice for a personal health protocol, she personally coordinated with the kitchen to ensure it was arranged for my entire stay. • The Reception Team (Calantha & Rayana): Exceptional warmth and efficiency at the front desk. • The Residence & Dining Staff: Scott provided stellar, attentive care up in The Residence. The amazing maître d' team at the stand, including Afori from Albania, as well as Olha, Anna (the manager of Whitcombs), and the exceptional Chef, all demonstrated an outstanding passion for service. There were also many other team members whose names I unfortunately didn't catch or are simply too numerous to mention, but who contributed just as much to making my stay seamless. The dedication of this entire team reflects the absolute best of London hospitality. I look forward to returning in the near future and will certainly be recommending this beautiful hotel to family, friends, and colleagues."

"By far my favourite hotel in London. I’ve stayed here quite a few times by now, and it has genuinely started to feel a little like home whenever I’m in the city. The location is simply excellent, but what really makes the place stand out is how everything comes together. The architecture and interior design are beautiful without ever feeling overdone, the facilities are exceptionally well thought through, and the service is consistently splendid. The rooms are incredibly luxurious, but also genuinely comfortable, which is not always the case in high-end hotels. Not to mention how clean and quiet the rooms are. The restaurants are outstanding too, so it’s one of those rare places where you can easily spend a lot of time in the hotel itself without ever feeling the need to leave. If you have the chance, definitely check out The Residence, which is probably one of my favourite parts of the property, and make sure to spend some time on the rooftop as well. What I also appreciate is the consistency. Every stay feels smooth, personal and effortless. You can clearly tell that this is a property run by top-tier professionals who care about the details and understand hospitality at a very high level. For me, it’s simply become my London home away from home. Happy to pay the extra pound for it, given the great value you get in return."

"We stayed here for one night at a cost of £600 and the refused to honour the free upgrade even although there was rooms in the category above available. It completely goes against the nature of the programme - they shouldn't be allowed to partake in the programme if they cant face the free upgrades. We actually got downgraded from a room with a view we had paid for to a room with no view - it was the single smallest hotel room ive ever stayed in in London. The photo attached shows the window - its not a balcony and cant open etc - its just an odd design feature meaning you cant see anything. The website is very misleading the hotel reminds me of a more upscale Citizen M. Location is ideal for a tourist that's the biggest saving grace."