The Londoner

"By far my favourite hotel in London. I’ve stayed here quite a few times by now, and it has genuinely started to feel a little like home whenever I’m in the city. The location is simply excellent, but what really makes the place stand out is how everything comes together. The architecture and interior design are beautiful without ever feeling overdone, the facilities are exceptionally well thought through, and the service is consistently splendid. The rooms are incredibly luxurious, but also genuinely comfortable, which is not always the case in high-end hotels. Not to mention how clean and quiet the rooms are. The restaurants are outstanding too, so it’s one of those rare places where you can easily spend a lot of time in the hotel itself without ever feeling the need to leave. If you have the chance, definitely check out The Residence, which is probably one of my favourite parts of the property, and make sure to spend some time on the rooftop as well. What I also appreciate is the consistency. Every stay feels smooth, personal and effortless. You can clearly tell that this is a property run by top-tier professionals who care about the details and understand hospitality at a very high level. For me, it’s simply become my London home away from home. Happy to pay the extra pound for it, given the great value you get in return."

"We stayed here for one night at a cost of £600 and the refused to honour the free upgrade even although there was rooms in the category above available. It completely goes against the nature of the programme - they shouldn't be allowed to partake in the programme if they cant face the free upgrades. We actually got downgraded from a room with a view we had paid for to a room with no view - it was the single smallest hotel room ive ever stayed in in London. The photo attached shows the window - its not a balcony and cant open etc - its just an odd design feature meaning you cant see anything. The website is very misleading the hotel reminds me of a more upscale Citizen M. Location is ideal for a tourist that's the biggest saving grace."

"I recently spent five days at The Londoner and was thoroughly impressed from the moment I arrived. The hotel strikes a perfect balance between upscale luxury and an intimate, welcoming atmosphere. We were greeted immediately, and every staff member we encountered was exceptionally pleasant and accommodating. Thanks to American Express, we received a complimentary upgrade to a room with a beautiful view of the London Eye. The room was a comfortable size for London and thoughtfully decorated. The bathroom featured a modern Toto toilet with a heated seat—an unexpectedly delightful touch. Breakfast was included in our rate, offering a generous buffet selection as well as à la carte options. The location was ideal, especially for a first-time visitor. We were able to walk to many major landmarks and popular areas with ease. The only drawback was the limited storage space in the room. For guests who prefer to fully unpack rather than live out of a suitcase, additional storage would be appreciated. Please don’t hesitate to choose this hotel, I will be returning in the future."