Radisson Blu Edwardian Hampshire

"This was a great place to stay, right in Leicester Square. Clean, quite rooms, very friendly staff, especially Daniel Camargo, the concierge, he was excellent!! He Booked our round-trip car service from and to the airport, and was always available to answer any questions. I would definitely stay there again, no hesitation!"

"What was supposed to be a wonderful vacation in London turned into an absolute nightmare during our stay at the Radisson Blu Leicester Square. Our hotel room safe was ripped from the wall, and our passports were stolen. As American tourists traveling abroad, this was an incredibly frightening experience that left us feeling vulnerable, violated, and unsure of how we would return home. As disturbing as the theft itself was, what followed was almost equally upsetting. Throughout this ordeal, we were confronted with contradictory information, a troubling lack of communication, and what felt like a complete absence of genuine compassion from the very people we were relying on for help. We were specifically told by the night manager that our room needed to be preserved as a crime scene so the police could investigate and potentially collect fingerprints. We were required to move to another room late that evening, adding further stress to an already overwhelming situation. The following morning, before heading to the U.S. Embassy, I realized I had left my earrings behind during our frantic room change. I asked to be escorted back to retrieve them. When we entered the room before 8 a.m., housekeeping was already inside. The bed had been made, the room cleaned, and surfaces wiped down. I was stunned. How could the very same hotel that insisted our room needed to remain untouched for a police investigation allow housekeeping to clean it just hours later? When I confronted the same night manager about this glaring contradiction, his response was simply, “Oh, it must have been a mistake.” A mistake? This wasn’t a misplaced towel or an overlooked housekeeping request. This was a room connected to a serious theft involving international travelers whose passports had been stolen. What troubled us most was not simply the apparent breakdown in hotel procedures, but the lack of empathy and personal responsibility surrounding it. At no point should guests in such a vulnerable position be left feeling that their distress is an inconvenience or that their concerns are being casually dismissed. We weren’t expecting miracles. We were expecting honesty, clear communication, professionalism, and a little basic human decency. Instead, we were left navigating emergency embassy appointments, disrupted travel arrangements, unexpected expenses, and the emotional toll of having our sense of security shattered while abroad. A hotel cannot necessarily prevent every criminal act, but it is absolutely responsible for how it responds when something goes terribly wrong. The contradictions between what management told us and what hotel staff actually did left us with serious concerns about the property’s internal communication, security procedures, and accountability. Above all, we were deeply disappointed by the lack of humanity we experienced during a situation when compassion should have been the easiest thing to offer. I sincerely hope Radisson’s corporate leadership takes this incident seriously, investigates the circumstances, and examines not only its security practices but also how its employees respond to guests in crisis. No traveler should have to experience what we went through, and no guest should be made to feel so unsupported when they are already frightened and vulnerable."

"Stayed here for 4 nights with my husband and my elderly parents. Overall we thought this was an excellent hotel for the price given its prime location. I was able to book a nice large room for my parents with a London eye view while we were closer to the Leicester Square side. Although I can see why some people may find the rooms a bit dated, both rooms were very comfortable and clean and had all necessary amenities with nice touches such as robes, slippers, vanity mirror, fridge, shower caps, shoe horn, shoe shine and tissues (which are sadly missing or not replaced in many hotels these days). Other more standard amenities all worked including iron, safe, ample drink making facilities and excellent climate control. We had no significant problems and the rooms were serviced well each day (which again can be a problem even in many higher end hotels these days). Reception staff were lovely and helpful and anything we needed was attended to promptly. The bar was pleasant to sit in in the evening and prices weren’t excessive. There was only one member of staff (a heavily tattooed man who would regularly walk through the bar area) who seemed unfriendly but we weren’t entirely sure if he was bar staff or security 🤣 The only other negatives are that rooms have showers over baths so could be a problem if mobility issues, we weren’t too taken with the toiletry perfume (!) and the windows aren’t well soundproofed. That said, we did sleep well (beds are great) and soundproofing between rooms is excellent. Also, the night we arrived they were full so our room requests weren’t fully taken into account however they did manage to sort out a higher floor for the room that was initially allocated lower down so that was greatly appreciated. Breakfasts were good. So overall we were very impressed and I would bear in mind that if the hotel underwent a major renovation to modernise the rooms, I imagine the prices would be far higher in line with other newer hotels…"