Novotel London Blackfriars

"Amazing experience and consistently great courtesy people like Hansel, the front office supervisor, who makes the check in process a breeze. Feels like coming back home. Thanks and keep it up"

"Have stayed here about 5 times now and all other times have been 5/5, this time though I am leaving disappointed, The temperature of the rooms is low at 21 with signs around hotel telling you why this is great... if it was great you wouldnt need the signs, the air con in room does work though however you need to set it to 30 for heat to come out and warm up the room, the biggest issue has been that for 3 days I have had to run the cold tap so that the shower gets hot, they did try to fix the problem but couldn't and no offer of another room just thats the best they can do..... When its cold an wet outside you want a nice room to come back too an for the cost you would expect more hence the 2 star review The staff are great, location is great , very clean and friendly, i still like sgaying here. The family room main bed is really good the child's bed is basically a hospital trolley its ok I suppose They advertised brand new tvs and media hub, which my daugheter wanted for Netflix and me for the football on Now tv, Yet the tv has no smart features when we asked why they said its controlled by a centre in Solihull and have no idea, having freeview tv does not count as a media hub!!!"

"I stayed two nights at the hotel. The location is good, close to few tube stations, the staff was very friendly, the room spacious, the swimming pool and gym really good. Free water, tee, coffee and cookies in the room. The bar staff were also great. In overall, it was a nice, welcoming atmosphere in the lobby. But, there is a need for improvement: first, the room carpet had lots of stains that can be removed easily, similar in the bathroom, limescale everywhere, the shower was weak and difficult to adjust, either is too hot or too cold. The queen double bed had two mattresses, never seen that before and even mattress was comfortable you could feel the gap between. Those little things can be and should be fixed in a four star hotel. Therefore one star less. I would come again but not for the price I paid this time, almost 300£ per night."