Mercure London Hyde Park

"This hotel was very disappointing! We booked a family room (parents + 1 child) based on the photos available on the Accor website/app, and we got a windowless room with three single beds lined up facing a wall! Similarly, the images available for the hotel in general are completely misleading. The only positive point is the location, which is very pleasant. In conclusion, avoid this place!"

"3 nights stay, room is small, bad soundproofing and dusty. No upgrade as Accor platinum member. You can hear guests above walking and my tablet coated with a layer of dust over night. Lovely bathroom floor with heating, tiny gym has no one use."

"Reception and front of house staff have absolutely zero human decency or sympathy. We turned up after booking through a separate company and were informed by the staff that they no longer do business with the company and refused to honour the booking. Despite this not being our fault the staff showed no sympathy or apologies. They said they had this problem before with people turning up with bookings through the same site, they had my email on their system so they could have emailed me at any point in the last 2 monts to tell us our booking was cancelled. We had to sit in reception trying to sort out new accommodation and the staff completely ignored us. On a human level you would think they may offer some support or a drink etc but they could not have cared less. We had an event to get to so were in a rush to try and get new accommodation sorted and have had to pay for another hotel as we could not afford the rate at mecure again on top of what we had already paid through the other site"