Leonardo Hotel London Croydon

"Stayed here many times when it was part of the Irish chain, Jury's. It was once fresh and new but decades have passed and Jury's have sold to an Israeli group. It's now starting to feel a bit tired and gloomy with corridors and rooms that are crying out for investment. On the other hand the employees are enthusiastic, sometimes too much. Not once, not twice, but three times my breakfast was cleared away while I went back to the buffet."

"A very disappointing stay, mainly because of the standard of customer service. A minor misunderstanding was handled by a member of staff in a surprisingly dismissive and confrontational way. The original issue itself could have been resolved very easily, but the attitude that followed made the situation unnecessarily unpleasant. I later raised my concerns with the hotel and allowed them time to look into what happened. While I eventually received an apology, I was disappointed that the response did not properly address the substance of my concerns. Overall, the way the situation was handled, both at the time and afterwards, left me with little confidence in the hotel's approach to customer service and complaint handling."

"Very nice surprise in East Croydon. We upgraded to a nice spacious room on the top floor with an extra large bed, fridge (with some drinks/snacks), AC and a coffee pod machine (though we never use them - so unnecessarily wasteful). Very nice surprise to find vouchers for coffee/drinks at the bar downstairs, and newspapers on a table by the lift. Breakfast seems to have 2 prices - £14 per head at the front desk, or £17 walk-up price. It should simply be £14 - anything more would definitely be overpriced. Breakfast was good but would be even better with freshly made coffee rather than a machine. The toaster seemed to be pretty useless. I saw people putting bread through 3 times and then giving up!"