InterContinental London Park Lane

"Not a 5 star more like a 4. Great location in lovely area. Brutalist architecture. Tired rooms in need of an update. Best thing is the onsite restaurant which was amazing Having stayed in 5 star IHG before it’s not up to their standard. Nothing like the Geneva hotel for instance. Positives Onsite restaurant Theo Randall it’s amazing Great central location Beds comfortable Rooms clean Bathrooms large Great view of wellington arch Negatives These may seem like picky negatives but if your calling yourself 5 star I would expect these things to be addressed . Check in was poor didn’t explain basic things like breakfast, lounge etc We were expected to take our own luggage upstairs which isn’t common in a 5 star. Rooms are really tired. We had a suite overlooking the park. For £3500 you would expect a more updated room. From the glittery faux marble floor. To the 1970’s panelled walls. The interior is chavy/ tacky and very tired. No full length mirror or a mirror to do make up in the room Breakfast had a huge queue each day. In the 7th floor lounge and the downstairs breakfast area. We had to queue for half an hour to get. in to the restaurant. Service was slow for breakfast waiting 3/4 for a tea order to be taken."

"IHG It's not number one in five star properties, but its all you will ever need. the hotel was amazing with a great location to boot. Staff was wonderful and always visible if you had a question or needed local knowledge."

"My (Now) wife and I have stayed here on a personal and professional level for 9 years. It’s the only hotel we stay in London (We are based only 16 miles away in Surrey), but it means the world to us. Our latest stay, it’s every year, is my birthday stay, so no business for a change! We walk in and get treated phenomenally well, it’s blissfully perfect from a staff perspective, food and drink perspective (We use Intercontinental Dubai Marina for business) and the staff smile and make us smile. The atmosphere is unreal for central London, calm, fun, relaxing. We love the rooms and the views. We took the view facing front and watch the Kings guards and the amazing greenery. In terms of costs, it’s the same as all Intercon’s. You pay for what you get and what you want, so really it’s good value. Frankly the cost of wine (Pinot Noir for me) is actually good value. It is the best in London, best value on all levels, best staff, best everything and I can only say, stay there and thank me in your happy, relaxed thoughts."