Hilton London Olympia

"The staff at this hotel were great. The rooms are a good size and the hotel is a short bus ride from London city central. The hotel rooms are a little dated but are clean and well maintained. The restaurant has good food and it’s a nice spot for a drink at the end of the day. From our arrival the staff were friendly and helpful. They assisted with baggage, directions and some additional requests were had. I had a medical problem and the staff were great. Vincenzo D’Anna responded quickly and professionally - obviously well trained - called an ambulance and looked after me, giving my wife and daughter reassurance and helped make some arrangements for additional nights while I recovered for a few days."

"Firstly, I’d like to say a big thank you to Shona. There was an “incident” and she handled it with incredible warmth and kindness. I anticipate this being resolved in the coming days, so my review is not based on that experience per se. I did find the overall stay a bit lacklustre though to be honest. From first impressions, the lobby is beautiful, and it looks inviting. But behind the initial entrance it’s a bit disappointing. On check in, my room type had been entirely fully booked and they didn’t have a room for me. To be honest, I had really hoped this would mean I’d get a nicer room. Alas, I did not. I’m not sure what room type I did end up with but it was less than basic. The drawer under the tv is clearly just resting inside and not on runners, the fridge door is hard to open because of the distance to the bed, and it’s all a bit cramped. There was hair in the bath from the last guest. And some weird sauces or something in the carpet from someone’s dinner at some point. Otherwise, it was ok. There are no plugs by the bed. In 2026, with smartphones etc, everyone needs a plug by the bed to charge their phones for their alarms if nothing else. Breakfast looked really good, but I wish they had takeaway boxes. I cannot eat this early, but u know that at about 11 I start to feel peckish — I had to put some dried fruit and bits into a coffee cup. It’s a Hilton. They can afford to let people take bits away with them. Half of that food (if not all since it has been out of original packing for 3+ hours) is no doubt tossed at the end of the shift anyway. The lift. I stood outside the restaurant for 7 minutes waiting for a lift because only one of the lifts goes to that floor. The lift came up, 3 people from reception with their luggage meant I had to wait for it to go up to 8, return to G, and come up to me again. There should be a mechanism in place to protect that lift for the restaurant only because it was so hot in that tiny space and I felt like I was about to pass out. The air con didn’t seem strong enough Paper thin walls—I could hear people in the corridor, banging doors, housekeeping walking past etc etc. It wasn’t the stay I was hoping for. It wasn’t the worst hotel, and I really did like Shona. Some of the other staff seemed like I was a nuisance for asking questions (such as, how do I get to the restaurant when I can’t use stairs; or in the bar when I asked for cutlery and napkins for my uber eats order, the woman doing *something* pretended not to notice me so as not to help me, and when I got her attention seemed annoyed I’d asked her for something). I was super impressed they had a prayer room, and I liked that they clearly cater to international guests with their breakfast offering. It was really nice to see. I’d stay again, but it needs some work done to the dated interior, and some of the staff need to be a bit warmer, but it wasn’t bad."

"After staying here I just do not have the energy to say much but this has to be the worst and most over priced hotel I’ve ever stayed at in my life."