Hilton London Kensington

"I stay here often with work. Some of the rooms are starting to become a bit tatty but the staff are a true credit to the hotel. Rooms are cleaned well, staff are long serving, polite, helpful and friendly. Staying away so often, the value of a friendly smile and greeting cannot be underestimated."

"I stayed at this hotel back in 2019 on a trip to London. I remembered liking the hotel enough so when I saw that it was available again at a decent price for my trip this year I booked it. As a loyal Hilton member who has stayed in various properties throughout Hilton’s portfolio I can honestly say skip this one. I stayed for one night and it truly was one too many. I had used the app to request an early check in and arrived at the hotel to learn it could not be accommodated. The front desk worker seemed bothered by my presence. She suggested I wait by the bar for my room to be ready so I thought that meant it would be ready soon, however she said it would likely not be available prior to 3pm which was the standard check-in time. We ended up leaving to enjoy the city opposed to hanging out for hours until the room was available. The room itself is seriously outdated. There was very little airflow in the room, a massive crack behind the TV that seemed to be water damage and a small and dingy bathroom. The supplies had not been restocked for the shower, the shower pressure was very low, and the bathroom didn’t seem like it had been cleaned in quite some time. Our bed was basically atop a wooden plank. Any time we moved the bed made an awful sound and nothing about it was comfortable. The hotel is in need of a serious upgrade and not worth the 20,000 points I used to help make the stay more affordable. I’d urge you to consider staying elsewhere."

"Great hotel and staff friendly"