Heeton Concept Hotel Luma Hammersmith

"Room so dark in the basement opposite comms room outside and plant room so noisy. Reception is two people sat at a computer by the desk upmarket experience this is not! No restaurant no breakfast I would avoid and especially ask for a high floor room feels like a hostel and my room has two double beds too obviously this is quantity not quality."

"Stayed 2 nights here as part of an EasyJet holiday. Quiet location very close to the underground. Plenty of eateries in Hammersmith too. The room was small but comfortable. The bed was comfy and large. Never seen so much storage space in this sized room before! The shower was very good although full of long black hairs on our arrival which wasn’t pleasant. One found on the bed too. I have no idea why they don’t provide a hand towel for the sink. Had to use the bath mat both days. Never seen that before and never want to again. We did have a very pleasant stay and would definitely stay here again for a city break."

"£450 for a city four room for a weekend? Travel over 200 miles to then be told no rooms and the guy waved his hand in front of the check in screen then panicked when I showed him ‘no rooms’ before calling the manager. Despite paying Flexi Rate! Then they gave us a room in the Basement across from the staff room so all you heard was constant door banging… no sleep all night. Then pay for coffee and pastry to be given nothing but a coffee bag? And then the pastry’s costed minimum £2 each that were sitting out all day? No door lock from the inside and a broken peep hole in the door… Staff not the friendliest, trying to be digital lead but failed and complained about over booking. Not a customer issue??? Worst place I’ve been to in a long time…"