H10 London Waterloo

"Fabulous service. Samira, at reception, made the check in seamless, very kind and helpful. Great stay, ideal location (close to transport links) and would highly recommend."

"Hotel clean and close to transportation. Walking distance to London eye and within 30 Min walking distance to many attractions. Room was clean and nice size. Bathroom was also very large. Breakfast was delightful. The doors are super heavy and if your hotel neighbor isn’t courteous (like us) you heard doors slamming all night long. We later found we were rooming in the same location as the staff and this is why the fires were slamming all night long, Be careful- while the shower is very large there is no handles and the floor of the shower can become slippery from the soap. We didn’t request daily room service but when we asked for toilet paper we were told we would be put in the que: (doesn’t help if you got to go) I find the gentleman of this hotel seem to be more helpful then the women, in getting support for the items or services you need, Lastly, our son is diabetic and there are no places to dispose of sharps (needles, insulin jabbers, what ever you call them) the staff acted as if they had no clue what these are. Which I find very odd for an international company in this day and age, We didn’t request daily find an ambulance facility a block down and we were able to dispose of the used items. Over all stay was very nice with just a few short comings."

"We actually never got the chance to stay at the hotel, even though we really wanted to. Due to an error by our agency, our reservation was never properly made. Of course, finding a hotel in London at the very last minute is quite a challenge. The hotel was fully booked, and unfortunately, there was no possibility for us to stay. But then something truly incredible happened — the amazing help and kindness of your team. The staff went far beyond what we could have expected. They helped us find another hotel, helped us store our luggage, offered us a place to sit in the lobby, and, most importantly, made an otherwise very stressful situation feel manageable. They genuinely cared and did everything they could to help us find a solution. A very special thank you to Luis and Kutti from the reception and guest services.Your kindness, patience and genuine willingness to help made a huge difference to us. Although we did not stay with you this time, you certainly gained two future guests. Next time we are in London, we will definitely be staying with you. Thank you once again for your incredible hospitality and, above all, for being such wonderful people."