Citadines Trafalgar Square London

"Location, location, location! Located very close to Trafalger Square and easily walkable to two (Embankment and Charing Cross) tube stations - we were so pleased with this choice of hotel for our one week stay in London! It was during a rate May heatwave, but the air conditioning kept us cool! The size of the room we had (an apartment!) was a luxury compared to other European hotel rooms! Some pro tips if you stay here: 1. Bring earplugs just in case you are on a lower floor (we were on M), there is understandably City street noise. 2. Bring a wash cloth; in Europe, only hand towels are offered and 3. Be prepared to have cleaning service every few days as it is this hotel’s practice to not clean daily. One special note - The toilet had a sink on the back that ran to refill the tank! So you washed your hands and no water was wasted! I took video of it! Lol Everyone we encountered who worked at the hotel was friendly! The hotel was very clean, and, the morning coffee was perfect! The doors require a card to open or you must be buzzed in so it was also very safe! Highly recommend!"

"We travelled to London from Australia. I am a wheelchair user due to a spinal cord injury. I am paralysed from the chest down. We emailed the hotel prior to booking, enquiring about wheelchair access. The hotel stated that they can place a ramp at the back of the hotel, and that the bathrooms have lowered amenities for access. On arrival, we tried to find the wheelchair entrance at the back of the hotel. It was unmarked. We came back to the front, to be chastised by a staff member for not seeing the wheelchair entrance. We then found that all the rooms had a bathtub for a shower, inaccessible by a wheelchair. The staff initially agreed to a refund. They advised me to keep the luggage in the room while I found an alternative hotel. About two hours later, I found the Hilton Curio nearby, who were accomodating, and had great accessibility. They checked me in quickly. My family went back to get the bags from Citadines. At that time, Citadines said that because we occupied the rooms for a couple of hours with our luggage, they will not refund the first night. The miscommunication with accessibility. I can understand. The lack of goodwill with the refund, however, is difficult to reconcile."

"I've stayed at a few places and the Citadines has become my go to hotel. Love having the kitchen, easy access to the tube and shopping. If your doing your first trip this is a great location and makes so many attractions walkable. The staff has really helpful, I've already booked again for this fall."