Browns Hotel - London

"My daughter and I just returned from a wonderful stay at Brown’s, and by the time we left, it felt like our home in London. For a large luxury Mayfair hotel, Brown’s has the intimate, personal feel of a small boutique hotel. Our room was beautiful and remarkably quiet given the location, and it was such a comfortable place to come back to after a busy day. But what really makes Brown’s special is the staff. Givi, Neil, and the team at the entrance greeted us warmly every time we came and went. Erica at the front desk couldn’t have been kinder when we arrived exhausted and jet-lagged, and she went out of her way to take care of us. Andreea and Richard at the concierge desk gave us excellent recommendations and patiently made, cancelled, and remade reservations as our plans changed, never once making us feel like a bother.Housekeeping was just as thoughtful. They asked what time we preferred to have our room cleaned and turned down, a small touch we really appreciated, and it was always done exactly when promised. We left knowing exactly where we’ll stay the next time we return to London."

"Simply exceptional. Amazing staff- attentive but not pushy. Amazing rooms with great design. Turndown is an art form. In suite service is remarkable and food is as promised. Quieter than the Connaught and others in Mayfair but no less in quality-a respite from the crowds of Mayfair. Central location. Great bar. Worth the price. One of the London constants in a world of change."

"Definitely worth the stay. The customer service is 10/10. Emmanuel will make you feel like an old friend. When you book, ask for a renovated room. The location can’t be beat, and have a drink at the bar with Peter."