Avonmore Hotel

"Brilliant location. Very close to Kings Cross and Euston train stations and tube and also Russel Square for picadilly underground. The hotel is on a quiet leafy crescent so it is a lovely oasis of calm. Within the crescent is a shaded little public seating area between the tennis courts. There are plenty of places to eat and shop just round the corner. No need for breakfast in the hotel. Friendly, helpful staff who buzzed us in as soon as they saw us at the front door. Pleasant well maintained room. All the facilities we needed already in the wardrobe both a fan and a small electric, heter good quality hairdryer. All in working order. Everything spotlessly clean. Nice toiletries and tea / coffee provided. House keeping is on request and free of charge. (We didn't need to use this). Overall outstanding value for money."

"I travel a lot and I wasn’t expecting luxury for the price, but I did expect basic professionalism and honesty. The biggest issue was that we were given an unpleasant underground room that looked nothing like what was advertised on Booking.com. It honestly felt misleading. I asked if we could change rooms, but the staff member refused, saying the hotel was fully booked (whether that was actually true, I don’t know). The same man was at reception every day. Despite claiming the reception was open 24 hours, there were 2 occasions where we had to wait for him to come back from somewhere outside the hotel before we could get assistance. Another strange and inconvenient rule was being forced to hand in our room key every single time we left the hotel. Room service was also very poor. Our room was not cleaned unless I specifically asked for it, which should really be standard in any hotel. Overall: poorly maintained rooms, bad organisation and an unprofessional attitude from staff. The location is probably the only positive point. I wouldn’t stay here again."

"If there was an option for no stars, I would click that! I booked The Avonmore Olympia for Notting Hill Carnival and had one of the most frustrating booking experiences I’ve ever had. The listing on Booking.com was misleading — it advertised amenities such as a washing machine, dining area, and kitchenware in a way that strongly suggested these were included in the private unit. Only after booking did the property clarify that these were shared facilities. For a group of six (each with 8ft feathered carnival backpacks), a single room was completely unsuitable, and I would never have booked had the description been accurate. When I tried to resolve this, the property was unhelpful and evasive. Booking.com takes the payment directly, but they can only issue a refund if the property responds to a cancellation request in their system. All Avonmore had to do was click accept or decline, yet despite repeated chasing they failed to do either. They repeatedly told me they had responded to Booking.com, but Booking.com confirmed multiple times that no response had ever been received. This back and forth is still ongoing a week after my initial contact. The phone number provided on Booking.com and the number Booking.com advised me to use were both incorrect, as the company does not actually have a working phone line. There is no escalation process. I was told countless times that “the team” were working on it and that my case was a top priority, but I sincerely doubt there is any “team” at all. I did not stay at this property — it was far too small for our requirements, and my interaction with them completely put me off."