Avonmore Hotel

"This is such a poor hotel, the room was too hot even though we had a fan we couldn’t keep the windows open as we was ground floor level and someone could have easy climb in. Outdated decor carpets ripped and curtains hanging off the wall, ripped wall paper. Toilet barely hanging onto the wall, very tiny bathroom with no windows, we was shown to our room before it was cleaned who does that… Location was ok but was about 20 minute walk to some places."

"Brilliant location. Very close to Kings Cross and Euston train stations and tube and also Russel Square for picadilly underground. The hotel is on a quiet leafy crescent so it is a lovely oasis of calm. Within the crescent is a shaded little public seating area between the tennis courts. There are plenty of places to eat and shop just round the corner. No need for breakfast in the hotel. Friendly, helpful staff who buzzed us in as soon as they saw us at the front door. Pleasant well maintained room. All the facilities we needed already in the wardrobe both a fan and a small electric, heter good quality hairdryer. All in working order. Everything spotlessly clean. Nice toiletries and tea / coffee provided. House keeping is on request and free of charge. (We didn't need to use this). Overall outstanding value for money."

"I travel a lot and I wasn’t expecting luxury for the price, but I did expect basic professionalism and honesty. The biggest issue was that we were given an unpleasant underground room that looked nothing like what was advertised on Booking.com. It honestly felt misleading. I asked if we could change rooms, but the staff member refused, saying the hotel was fully booked (whether that was actually true, I don’t know). The same man was at reception every day. Despite claiming the reception was open 24 hours, there were 2 occasions where we had to wait for him to come back from somewhere outside the hotel before we could get assistance. Another strange and inconvenient rule was being forced to hand in our room key every single time we left the hotel. Room service was also very poor. Our room was not cleaned unless I specifically asked for it, which should really be standard in any hotel. Overall: poorly maintained rooms, bad organisation and an unprofessional attitude from staff. The location is probably the only positive point. I wouldn’t stay here again."