Novotel Liverpool Centre

"Positives - Great location. Massive room with super king size bed which was very comfortable. Negatives - Separate toilet to shower and wash basin but no wash basin in toilet and it felt like you were in a cupboard. Breakfast overpriced and buffet layout very poor and staff not at all helpful. Very limited cereal choice / no granola and seeds / some fruit in a completely different area. Jam & honey no where near toast machine. Brown bread very dry. Butter in huge clunks with one knife. No marmalade. Plates for cooked breakfast in a different area to actual food as were sauces. Pancake machine not working. Unlikely we would stay again and if we do would definitely not booked breakfast"

"I got it at a good price of under £75 but I was a bit disappointed with the room. Two of the the lights in the room didn’t work. The Window was really filthy and clearly hadn’t been cleaned for weeks. The TV volume was restricted and was so low I could barely hear it - and I couldn’t put subtitles on the TV either! In fact the TV was virtually impossible to operate thanks to the hotel computer system on it. Just use Freeview, for crying out loud! So that’s not really acceptable. The free drinks voucher for members now excludes spirits which is a shame. And the bar area felt a bit short staffed. It just felt it was all sliding downhill to me. It was still good value for money given the cheap price but it’s all a bit worrying. Maybe the management isn’t up to scratch? On the plus side, the room was clean (apart from the window), the location is second to none and hotel facilities are pretty good. If you get the room as cheap as I did then it’s certainly still worth it."

"Recently stayed here upon arrival very welcoming and first impressions was very good. We have stayed at many Novotel hotels in the past. We were allocated our room and explained about the facilities that were on offer. The only downside was you had to book a swimming slot if you wanted to use the pool. However we never used it. First impressions of the room was a standard Novotel decor room. However the room was looking tired now carpet was dirty with marks and the built in headboard on the bed the shelves were peeling from the mdf wood effect. The bed was comfortable and the shower/bath was good refreshing with plenty of hot water. The location of the hotel is positioned very good close to all the centre and docklands railway station. Close to the carpark too the only negative was the person who greeted us never explained about the parking and how to obtain hotel discount.we came across this during our stay and took up the offer. We decided to skip breakfast at the hotel so cannot comment on this. When we returned on the evening later you had to use your room card to access the hotel however the security guard within the hotel was very welcoming. Previous Novotel hotels the reception desk was 24hr this didn’t seem to be the case here.. Great hotel and would certainly us this hotel again mainly for the location and not so much for the facilities or the staff members."