ibis Liverpool Centre Albert Dock

"I thought I’d actually booked an ibis budget hotel when I walked into my room rather than a fully fledged ibis. Everything about the hotel is cheap, from the hard beds with tiny pillows to the laminate flooring throughout the entire room. The bathroom is something I would expect to see in a cheap 70’s caravan. Breakfast is cold and everything overcooked, a bit like the hospitality from the staff. Grumpy and lifeless with no warmth whatsoever, particularly the two ladies working reception on the morning of Saturday 24 October. A smile goes a long way and doesn’t cost anything but neither of them could even manage that."

"The room was exceptionally dark with no central ceiling light. The kettle and cups/coffee tray was nowhere near a plug. The TV socket was behind the TV on the wall and was too high for the kettle lead to reach. So we had to move everything to the other side of the table near the bed to plug in the kettle. Why position it where there is no plug? The menu in the room had such tiny font we couldn't read it with glasses on AND a magnifying glass. The air con had no instructions so we couldnt turn off the fan which made it noisy and we couldn'tget any heat. In the end they brought a plug in fan. The fan in the bathroom was on all the time even with the light switched off making it noisy and cold. There were only 2 bath towels and no hand towel. There was no shelf to put toiletries in the shower. So we had to scrabble on the floor for sponge, shower gel, conditioner etc. Not ideal. It doesnt take much to attach a small shelf to stop bending down to pick up your tioletries to use, especially if you are almost 70. I was brought a bottle of coke without a glass and no straw. I had to then go and ask for a glass as I didn't want to swig it straight out of the bottle. We were overcharged by approx £14.00 when ordering a meal. We questioned it to be told it was correct. We questioned it again and eventually the penny dropped. They HAD overcharged us. The breakfast area is far too small for the size of the hotel.with everyone scrabbling to get tables. I cant imagine what it must be like in summer or weekends. There needs to be more thought on how user friendly and practical things are especially in the bedroom. We certainly wont be staying here again!"

"Some of their staff seem to be incompetent and unfriendly. They screwed up my booking. The hotel manager did apologise, but it was a bad experience overall. And apologies are not the same as fixing the problem. The location is good, opposite Albert Dock. The main museums are within a few minutes walk. Lots of shops nearby. The bar is 24 hours. Lots of parking, including plenty disabled bays. It can be very expensive during football matchdays, but reasonable prices at other times. I probably won't stay here again though."