Holiday Inn Liverpool City Centre

"2nd time at the Holiday inn Lime street liverpool. Hotel is perfectly situated across from Lime street Railway station and start of shopping area close by. Our bedroom was comfortable and clean. Cleaned and towels replaced daily. The breakfast which was included is definitely 10/10. Buffet style and everything from cereals, full cooked breakfast to yoghurts and mixed bowls of various fruits. Tea or coffee brought to your table. The staff are so friendly and a special mention to Kathy who served in the restaurant. She is so friendly and took the time to advise us where to go and watch upcoming Champions league Final. Lovely person and a credit to the Holiday inn Lime street Liverpool. We wouldn't stay anywhere else and be back next year. We book through the IHG app."

"This is a story of the good, the bad, and the ugly. The good: The reception and all other staff are welcoming and are always anxious to see guests happy. The rooms are large enough with simple, practical, furniture and just enough to meet guests needs. Housekeeping is at acceptable levels. The bad: This hotel presents as a "full service Holiday Inn". A missing item from the room is a small refrigerator. This should be as basic an item as the provision of an iron & ironing board. The ugly: I had the misfortune to be in Liverpool during the coldest spring week almost in memory. The air-conditioning is centrally controlled and is set to change from heating to cooling on fixed dates. It is on cooling. So, I have a very cold room with only cold air available from the air-conditioning. and wind whistling through the poorly sealed windows. Management offered to provide a room heater. The only other way to keep warm is in bed under the doona. Conclusion: This hotel falls short of the generally high standards of a "full service" Holiday Inn."

"A lovely stay. The hotel is so well placed for everything. We were seeing a show at the Empire and it is literally a stones throw from there. The room was spotless. The reception staff were helpful and cheerful. The staff at breakfast were friendly. We had a lovely note left on our room by Caz - she had done a great job and we appreciated the lovely bow on the loo roll! Breakfast was delicious with lots of choice and I liked that it was served until 11am so no need to rush. Two things to mention...neither of which spoiled our stay 1) I think the sink in our room 820 could benefit from some drain cleaner down or as it was gurgling and made a bit of a smell when it was used. 2) I suggest Holiday Inn check their menus in the restaurant and everywhere else they have them on display. 'Desserts' doesn't need an apostrophe in it. I've no idea who proof checked them and how this slipped through the net - I'm guessing someone far higher up the chain than the staff at this hotel! Whoever it was seemed to know 'Burgers', 'Pizzas', 'Sides' etc didn't need an apostrophe but for some reason thought desserts deserved one! Two minor points that didn't detract from our stay. We would definitely stay again and would recommend to others. Thank you!"