ibis Styles Birmingham NEC and Airport

"I was on an overnight stay on 19/9/26 with tour company Leisuretime by Toureasy, travelling to see Andre Rieu in concert. The hotel was fantastic. My room partially over looked the airport and on my arrival I sat in the sun and watched the planes landing from my room. My room was super clean and very spacious. Room amentites were excellent and it was good having a fridge, iron and ironing board. I slept very well as the bed was very comfortable. The reception team dealt well with a coach load of people on check in and our coach driver did phone ahead and spoke to the hotel regarding our arrival at 15.00hr. The whole reception area, which led to the bar and dining area was one of cleanliness and there was a lovely atmosphere. This area was agin spacious and a pleasure to be in. Breakfast was a buffet and there was a good selection of hot and cold items. All staff from reception to waiting staff were very polite and helpfull. I enjoyed my overnight stay."

"My 4th visit but 1st since the take over / rebranding. Disappointed really 2 rooms booked one for 5 Nights and one for 3 nights Booked well in advance Arrived during normal working hours (unlike before when I used to arrive during the early hours). Was given a disabled room on the ground floor Queried why as I was able bodied. Was told well you must have booked it. I travel a lot a didn't !! Why would I. The bathroom was a wet room not what I need or wanted. Unable to move as hotel booked up. The room was tiny for a 5 night stay As a single female traveller should not be on the ground floor. This meant I could not open the room Windows due to security risks. The bathroom - problems with the flushing system on the toilet The door lock kept jamming Breakfast every morning was asked to pay my reservation included breakfast. When there is a queue of people asking me the same question not professional especially as it should have been rectified on the first morning Hotel restaurant for evening not the cheapest but well presented and no queries Plus. Found beds comfy Would i stay again ? Next time I'll check out other hotels close by. Which is a shame"

"Extremely disappointing experience, made even worse by how the complaint has been handled afterwards. We booked two rooms for four and five nights for Comic-Con and experienced numerous issues throughout our stay, including a hair on my partner’s eggs at breakfast, inconsistent food quality, poor cleanliness, housekeeping issues with Room 222, dirty glasses and a linen trolley left in the second-floor corridor, and both TVs being unusable following power cuts. I completely understand that the power cuts were outside the hotel’s control. My issue was how the problems afterwards were handled and the lack of any meaningful resolution from reception. I raised a formal complaint directly with the hotel and gave them every opportunity to resolve this privately. Management subsequently agreed in writing to refund one night for BOTH rooms. Weeks later, I have still received no refund. I waited eight days for one response and had to chase for it. I have since contacted the hotel again regarding the outstanding agreed refund and received no response or acknowledgement, meaning I am once again having to chase. Things can go wrong during any hotel stay. What matters is how those problems are dealt with afterwards. Having to repeatedly chase a hotel simply to receive a refund that its own management has already agreed to is completely unacceptable. A very disappointing stay followed by an even more disappointing complaints process."