Holiday Inn Express Birmingham NEC

"We have used this hotel for years now & never had a problem until this time We arrived the Saturday & were travelling early on Sunday morning We booked a taxi for 3.45am with hotel reception so next day we got up & were in reception at 3.30am Anyway time went on & no taxi turned up so we went to reception & complained but they confirmed it was on its way So now it’s 4.15am & we starting to panic so we challenged them again It’s now 4.30am & we desperate so next thing a vehicle turned up claiming to be a taxi & it’s pitch black there’s no one else around we got in & got to the airport The driver charged us £20 even though he never went into drop off & we made it through the airport in time There was no meter in his vehicle & we believe this is a scam & reception are in on it It’s a dangerous game to play also Subsequently we won’t be using this hotel again"

"What a brilliant front of house team. We arrived early to a booking made by a friend that caused problems, but not of the hotels making. Team Manager Sam and her colleagues Bolda, Achim, and Brandon could not have done more to help. The rooms are immaculately clean with tea and coffee, shower gel and shampoo. The bar has tables and comfy sofas. The restaurant is not overcrowded with tables and the breakfast delicious. If you want to eat out there is The Little Owl next door with a relaxed country vibe. There is also plenty of safe parking."

"I feel compelled to write this review after sharing our feedback with reception at checkout, only to be met with aparent indifference. We stayed at the Holiday Inn Express Birmingham Airport NEC for one night ahead of a flight. Unfortunately, the overall level of customer service fell well short of acceptable standards: Upon checking in, we walked into our assigned room only to find a workman actively renovating it. We had to head back down to reception, and request a new room. The receptionist was apologetic. At 08:30 and so peak morning time, the hot food buffet was completely empty of bacon, eggs, and hash browns. After waiting five minutes, I had to ask staff to replenish the food. They immediately brought items out from the kitchen, proving the food was already cooked and just wasn't being monitored. The hash browns brought out were dry and clearly stale. When I went to get cutlery, there were no forks or spoons left. I had to ask staff again, who brought out handfuls of cutlery without offering a single apology or acknowledgment of the poor setup. I feel that this hotel needs urgent attention paid to its operations and customer service training. The lack of proactive management and poor staff attitude made for a disappointing stay. I would not recommend staying here if you are looking for a smooth, reliable start to your journey."