OYO Bailbrook Lodge Bath

"Do not book this hotel. I hate writing negative reviews but I’m going to this time. They say they will email a code to get in before check in because there is no reception. Well I never received a code. I tried calling probably five different numbers I found, OYO customer support, different numbers for the hotel itself, and nobody answered. I decided to go in person and there was nobody there. I knocked on doors. The entire building looked abandoned. There was a sign on the door with a phone number that said to call if you had any issues, so I called and it said the call couldn’t be completed. Ended up just booking premier inn. Total BS Not to mention the building didn’t look safe. It looked like the bates motel. Something out of a horror movie."

"Avoid. We booked on 05/01/2026 for a couple of rooms on 14/02/2026 Our reservation was accepted and we paid for 2 rooms. On 13/02/ 2026., OYO hotel informed us by email that they had cancelled the reservation. No reason given. We are furious. They told us that the cancellation was at no cost for us. How kind. How does he know that? When I call back the number indicated on the email, the person , who hardly was hadly understandable and was not interested. This is a scfam, an hotel chain to avoid. I am still waiting fora refund as well. Not impressed at all."

"Never judge a book by its cover, but in this case do!!! From the outside the building looks like it needs a little TLC and that follows through to the inside. Booked a standard double but was upgraded to a suite with 4 poster. In the room the carpet was filthy with a selection of very dubious stains all over it. The curtains were worn out and threadbare and as for the king-size bed... it was more valley of the Kings. The mattress was the wrong size for the frame and was so worn it dipped by inces in the middle. The shower was interesting.... the controller was missing the grub screw which held it in place and the amazon shower head was filthy and worn out. The towel ring was broken and missing the part that holds it to the wall. The breakfast which cost £15 a head was ok but expensive for what you get. 1 sausage, 1 fried egg, 1 small hash brown, half a tomato, some mushrooms and a ramekin of beans. Lots of bread for toast but no jams or marmalade. One of our teacup and saucers weren't clean and unfortunately the milk was off (but this got replaced very quickly). The whole place needs some major investment to bring it up to muster so would we stay again or recommend it as it stands.... a resounding NO. Left us wondering what our original standard room was like."