Premier Inn Jersey St Helier (Charing Cross)

"Stayed here a couple of years ago so we knew what it was like. A quiet Premier Inn in a brilliant position, near the bus station and near many pubs and restaurants. We were upgraded to a Premier Plus room so we were really pleased. Only downside was that the hotel was understaffed but the staff on duty did their best to cope. Booked a meal deal which was good. Had to wait for a while for the food to be brought but we weren’t in any rush! Mario needs a mention as he was very patient with the guests even though he was doing a few jobs at the same time! Well done Mario."

"Love the location of this hotel, main reason we stay here and the comfy bed. Check in was very cold from the usual bright welcome, think the guy was ill, coughing and spluttering whilst he checked us in. The standards have dropped considerably of this hotel from our previous stays. The cleanliness of the room was not good. The bathroom needs an update but I don't think it has had a proper clean with a cloth and detergent, there was soap grime and dust from previous guests and whilst we were there (4 nights) it wasn't cleaned. Although the breakfast was good, constant asking for top ups of the food, waiting for items, the toast machine was broken so a household 4 slot toaster was there for everyone to use, but it was useless, took 5 minutes to color your bread! with people queuing. They need more staff, the 2 that were there were severely under pressure, poor guy in the kitchen was stressed, he was even out clearing tables as there was only one other member of staff in the dining room. Shame on Premier inn reducing the staffing levels."

"This hotel couldn’t be better located and, was excellent value. The staff were friendly and helpful and, the food we ate there was delicious. Surrounded by every Shop, Pub, Restaurant that you could need. Excellent, clean and spacious room. No ‘on site’ parking but, parking nearby. Saint Helier and Jersey are lovely."