"This was our 5th visit to the Hotel this time for longer for the first time many previous staff appear to have left for whatever reason & now many non Turkish workers employed which appears to have slightly de stabilised the system maybe training or language issues.
The refurbishment has certainly improved the overall standard & look of the Hotel the pool area ,restaurant & Lobby Bar, rooms have been updated with USB points and a revised room layout including bathroom with improved shower , mirrors & lighting, (maybe worth considering a grab handle in the shower for safety). Food, facilities & previous staff as consistent & professional as ever would personally like to thank the Cleaner (Belgin & Indonesian girl ) Lobby Bar ( Serif) & Reception (Aysen ) Receiption Manager ( Serkan bey ) & ( Sevilay ) & the young boys who operate the Pool Towels always cheerful & probably forgotten.
Slightly disappointed with a call from reception saying they needed to check air-con which was working fine I said ok waited 1 hour no one arrived or called luckily my wife speaks Turkish rang again to ask when someone was coming they said on the way . Three people arrived 2 men & women did not check air-con man made excuse with a screwdriver on cupboard door complete nonsense, nothing to adjust, and whatever he did made it worse for closing. My wife went to reception to discuss as the reason given to us appeared to be an excuse just to look in room (maybe by cleaning department ) was told by Customer Relations the women who came to the room was from Design if this was the case why not check another room or vacant room why ours also why say Air-con problem my wife was made to feel awkward as to the alleged reason/excuse. A professional approach would have been on the day to offer some form of compensation/apology not financial maybe an al a carte meal as opposed to a plate of dried fruit a gesture of goodwill at the very least.
If you are a regular visitor there appears to be a Loyalty Card scheme although have never been told by Reception or openly advertised even after 5 visits which strikes me as surprising, even if it was only a basket of fruit & free al carte meal once a week, the offer would have been nice.
Suggest still need to improve Evening entertainment for atmosphere maybe live authentic Turkish music in the Lobby Bar currently just a piano & guitar evenings.
Sunbeds are still reserved with Towels from 7am by some in different areas who then believe to go on a trip for the day a bed will still be available when they return . Hotel do have a policy where towels will be removed if left for a period of time unattended unfortunately this was rarely enforced.
Would also suggest the Fire Alarm Test is conducted at the time they say it’s an important exercise (hopefully never required) as opposed to 3/4 minutes later and implemented correctly no one checked the room to see if people had vacated the rooms to the Fire escapes as announced and no all clear was given to say it was complete,even if a test.
Separately,the shop in the Hotel needs to review prices of items Sun Creams, Hair products as they are very expensive recognise everyone needs to make a profit even if it’s a franchise but now guests are buying in the town in Gratis or similar for a much cheaper price. This is also applicable to the Hairdresser/Barber 25/30 Euro for a men’s haircut is expensive compared to the town where a good haircut can be 600/800TL (14 Euro).
Water Aerobics needs to have different music each week the same for 3 weeks is tedious and it’s become more of a dance show not aerobics as demonstrated by very few or none participating.
Always recommend a Sea View Room on the pool side higher floor to be quieter views are spectacular both during the day & evening.
In talking with a few regulars at the Hotel like us many said they may miss a year as the atmosphere & staff in some areas was not as before in some aspects , hopefully the system will stabilise & return to the previous reliable operation.
Consider a few tables outside on terrace lobby bar for 2 people or single people rather than 1 person sitting at a table for 4 persons.
This full review was written as a repeat visitor based on observations & not to be read as criticism purely aimed to highlight potential issues or improvements however small to the Management from a Customer perspective who may wish to address or consider in the future.
Overall a good Holiday just a few tweaks/improvements to enhance the experience more, would always recommend the Hotel if staying in Kusadasi."
