"★★★★★ An unforgettable stay – outstanding accessibility and wonderful staff
I travelled to Korumar Hotel De Luxe alone, and as a wheelchair user, accessibility is extremely important to me. I can genuinely say that when it comes to accessibility, this hotel is outstanding.
Throughout my stay, I felt comfortable and independent because I was able to access almost everywhere in the hotel. There are lifts throughout the building, a lift providing access to the pool area, a pool lift chair that allowed me to get into the swimming pool, and another lift providing access to the lower level by the sea.
My accessible room was exceptionally well designed. The bathroom was spacious, with plenty of room to enter and move around in my wheelchair, and access to the balcony was made possible with ramps. The room itself looked recently renovated, was beautiful, comfortable and extremely clean.
The hotel grounds are fairly simple, but generally very accessible for a wheelchair user. The only accessibility issue I found was on the lower level near the sea, where some of the ramps/slopes are quite steep and could be difficult for a wheelchair user.
The views, however, are absolutely breathtaking. The views of the Aegean Sea were one of the highlights of my holiday. There are two terraces with beautiful panoramic views, and simply sitting there looking out over the sea was something special.
The staff deserve enormous praise. From the restaurant staff and waiters to reception and the lifeguards around the pool, people were incredibly kind and helpful. What impressed me most was that staff often offered assistance before I even had to ask.
During lunch and dinner, staff would offer to help me get food from the buffet and carry my plate to the table. Around the pool, the lifeguards regularly came over to ask whether I needed anything and helped me use the pool lift. The hotel staff also took care of my luggage both when I arrived and when I departed.
Housekeeping was excellent. My room was cleaned every day and was always spotless.
A special shout-out goes to the gentleman at reception who helped me on my final day. Unfortunately, I don't know his name, but he appeared to be a senior member of the team, possibly a manager. He allowed me to keep my room for longer because I needed access to a shower before leaving. As someone travelling alone with a disability, gestures like this make a real difference, and I genuinely appreciated it.
One small issue is that not all members of staff speak English. However, this never became a serious problem because whenever communication was difficult, they would find another member of staff who could speak English and help.
If I had to choose the biggest downside of my stay, it would be the food. This is not because I disliked Turkish food or Turkish flavours, but I would have appreciated a wider variety of international dishes and different flavours. Turkish flavours were present in a large proportion of the food, and after several days I found myself wishing for more variety. For me, this is the main area where the hotel could improve.
The bars were clean and pleasant, and I enjoyed the drinks. I would, however, have liked them to stay open a little later, as they close around midnight.
The evening entertainment could also be improved. I would have enjoyed more frequent, varied and longer evening programmes, particularly as someone travelling alone.
I felt very safe and relaxed throughout my stay. The hotel has security at the entrance, which added to that feeling of safety.
Travelling alone as a wheelchair user means that accessibility and helpful staff can make an enormous difference to the whole experience. At Korumar, both made my holiday memorable. Instead of constantly thinking about obstacles or how I was going to manage something, I was able to relax and enjoy my holiday.
If every hotel took accessibility this seriously, travelling would be so much easier for wheelchair users.
Would I return? Absolutely. Especially if there were a wider variety of food choices, I would happily stay here again.
Finally, I want to say thank you to every single member of staff who helped me during my stay and made an effort to make my holiday easier and as free from obstacles as possible.
You made a real difference to my holiday. You have my respect and my sincere thanks.
Thank you, Korumar Hotel De Luxe. ❤️"
