"rooms - 1/5
as we arrived to the hotel, the first impressions were poor. the front of the hotel and lobby are underwhelming. as it was almost 2 am, we appreciated the quick service and help transporting our suitcases up to our room. when we arrived at our room, we soon realised it was not the room we booked at all. we had paid extra to upgrade our room to a standard room, however we were placed in an “attic room” on the top floor of the hotel. this room is no more than an actual attic with a bed in it. the walls had had repair but not finished off, the wardrobe doors were dirty, there was no balcony just a window when it specified we had a balcony, an ash tray was provided when we specifically booked for a non-smoking room, the toilet trickled all night keeping us up, the toilet also flushed once and would not flush again which the maid had to come and repair after waiting in our room wasting our day, there was no shampoo or body wash which was included in a standard room, the bathroom was awfully small and we had barely any room for anything. the wardrobe was tiny and 1 drawer each for clothes which was nowhere near enough room. the next morning we complained at the front desk saying we paid for a standard room and they put us in an attic room, and the reception staff told us that they were told by love holidays we had booked an attic room and they didn’t even have any standard rooms available. an absolute joke. they kept telling us to “contact your agent” telling us to call a number which my english phone wouldn’t connect to. then she decided to whatsapp a photo to someone told us to come back in an hour and when we returned she kept telling us to contact the agent. i tried to chat with love holidays and call them and they didn’t answer either of the times. they then told us to come back in a few more hours as they could move us to a better attic room which is still not what we paid for. we returned to reception and the lady gave us a new room key and told us we could change rooms, then proceeded to say “now” “quickly” as she had new guests arriving soon which she had to give our old room to. after not even getting the room we paid for, telling us to quickly move to a different room was very rude and unnecessary. after wasting half of our first day at the front desk trying to sort out this issue, the second room was not much better, as soon as we entered we were hit in the face with the smell of smoke as it was also allowing you to smoke in there, the room had just just as little space at the first one, the balcony was actually laughable how tiny and grim it was, there was a leak on our balcony of brown liquid which was not cleaned up until our last day, the room was never cleaned, the towels were changed and the bins were emptied and that was the extent of the clean each day. on our second day, water stopped working in the sink and shower for 10 minutes and my mum had to wait for water to turn back on to shower. overall, the room situation was appalling and we decided to just get on with it and make the most of the good parts of the holiday.
location - 4/5
great! temperature was great very warm got a great tan. loadssss of cats around which made the holiday for us. the hotel was right near the beach 5 minute walk great night life around the hotel. however bars are still blaring music very late which kept us from sleeping most nights.
value - 2/5
the only good thing about this hotel is its location. rooms, food, drinks, cleanliness were all awful… and definitely nowhere near a 4 star standard.
service - 3/5
as stated above the front desk are useless and unhelpful, however the staff in the food area and bar area are polite and friendly. on the first day i asked if they had a drinks menu and the guy laughed at me and said no, however on one of our last days a man we had met around the pool told us they did have a cocktail menu and gave it to us… apart from this the rest of the staff were fine.
entertainment - 0/5
there was none. none around the pool or in the evening, one day there was specified there was entertainment but we didn’t attend so cannot comment on that aspect.
all inclusive - 2/10
drinks choice were awful, nothing was nice, cocktails were rubbish, pepsi/sprite/fanta was kept out of the fridge and open so when it’s given to you it’s often warm and flat, food was repetitive, chicken and turkey every day for lunch and dinner… not a lot of choice at each meal either. not worth your money whatsoever. we loved the food when we ate out at a place nearby on our last night at Bonjour!
pool area - 2/5
we didn’t see them clean once. there was no lifeguards accept 2 that appeared for 10 minutes while a Health & Safety check took place around the pool. then they disappeared. there were nowhere near enough sunbeds for everyone, many people had to sit in the shade on chairs. people would reserve sunbeds around 7-7:30, and would often leave them there all day and not use them. staff did not remove towels that were not being used contradicting the poster in the lift which claims so.
the lift was AWFUL. on the top floor there was just a gap where the lift was too small for the hole in the wall made for it. i have inserted a photo of this aswell as it’s hard to explain. the lift could fit maximum 4 people and is the only one in the hotel.
overall - 2/5
don’t waste your money here at this hotel, icmeler is a lovely area however do not book with this hotel or love holidays."
