Marti Resort Hotel

"Rude staff, no room service, allowing people in the pool fully clothed, charge 100 euro for cabana with NO service. Especially the rude staff should be adressed"

"We stayed at the marti Deluxe in October 2025 for a week as part of a package holiday booked through TUI. The hotel itself is in a lovely location and the grounds and beach area are very nice. The staff we interacted with were generally friendly and helpful, and the setting in Icmeler is beautiful. For those reasons I wouldn’t say the holiday was terrible, but there were several issues that meant it didn’t match what we believed we had booked. Our main concern was that the hotel was advertised by our tour operator as having been “fully refurbished in 2023” with a “top-to-toe refurbishment” and described as “shiny new.” This was a key reason we chose it. However, when we arrived the rooms we were shown were clearly quite tired and did not appear recently renovated. We had issues with cleanliness and general wear and tear and ended up moving rooms multiple times during the stay. The hotel did try to assist by moving us to different rooms, which we appreciated, but unfortunately the condition was similar throughout. We also asked whether it was possible to move hotels through our tour operator, but this was not permitted. Another issue was that the all-inclusive offering wasn’t fully available at times, as staff explained it was the end of the season and certain food and drink options had run out. That wasn’t something that had been mentioned when booking. To be clear, our main frustration was with the way the hotel was marketed by our tour operator, rather than the hotel staff themselves who were generally polite and tried to help where they could. The location and setting of the hotel are genuinely lovely, but if you are booking based on the expectation of a recent full refurbishment, it may be worth checking the current room standards carefully before booking. If the hotel management could clarify what areas of the hotel were included in the “2023 refurbishment”, that would be helpful for future guests."

"This hotel is advertised as a 5-star resort. It is absolutely not. Our stay was extremely disappointing and uncomfortable. Air conditioning barely worked. The room was unbearably hot. We were given a filthy, dust-covered fan which I had to clean myself. Hygiene was poor. The bathroom was dirty, and bedding was not changed at all — a mark on the sheet stayed there all week. Food safety is a serious concern. Food was repeatedly served cold, including meat, even when attending breakfast at opening time. Staff attitude was mostly rude and dismissive, except for one restaurant manager who was polite. Serious warning to guests: A man called Erkan operates inside this hotel, wearing On the Beach branding and presenting himself as a travel advisor. On the Beach have since confirmed in writing that they do not have any overseas representatives, meaning this person is posing to obtain money from guests. He had access to our booking details and sold excursions that were misrepresented and heavily overpriced. Other guests confirmed the same experience. The fact that this is allowed to happen inside the hotel strongly suggests a lack of guest protection and serious management failings. This is nowhere near 5-star standard. I would strongly advise avoiding this hotel."