"3/5 Stars
We have just returned from our stay at Akadia Luxury Sorgun, Antalya, and although we did have a lovely holiday overall and met some amazing people, we unfortunately wouldn't choose to return or recommend the hotel based on our experience.
The problems started as soon as we arrived. We had paid extra for a sea view room, but when we checked in we were told our room wasn't ready. Instead, we were given a room overlooking a road. After complaining, the staff were not particularly attentive and simply told us we would have to stay in the room for the night. The following morning we went to collect the room we had actually paid for, only to be told it still wasn't available until 1pm. This was incredibly inconvenient as we were left living out of our suitcases and waiting around for several hours on what should have been the start of our holiday.
One thing worth mentioning is that the hotel seemed to cater almost exclusively to Russian guests. There were very few English-speaking guests during our stay, and almost all of the entertainment, announcements and music around the pool were in Russian. Aside from the occasional English song, there was very little variety.
We appreciate that hotels welcome guests from many different countries, but the entertainment lacked any real multicultural appeal, making it difficult for those who didn't understand the language to fully enjoy it.
The hotel advertises itself as a five-star luxury resort, but in our opinion it falls well short of that standard. We would rate it around 3½ stars. Cleanliness was inconsistent, particularly in the restaurants where cups were often dirty and had to be exchanged several times before finding a clean one.
A serious concern for us was food allergen safety. One of our friends has a severe nut allergy, and there was very limited information in English explaining allergens in the food. Although she avoided foods containing nuts, the serving utensils appeared to have been cross-contaminated, resulting in her suffering an allergic reaction. She required emergency treatment from the hotel nurse, including an injection. If you or a family member have food allergies, please take extra care and don't rely solely on the buffet labelling.
The beach could also do with significant investment. The sun loungers are old, worn and many of the covers have holes in them. For a hotel advertising luxury, this was disappointing.
The food was acceptable but became repetitive throughout the holiday. If you're not a fan of seafood, the selection can feel quite limited. On the positive side, the pasta dishes and fresh salads were delicious.
The Magnum ice creams were a nice touch, but getting one often felt like a race. Guests would frequently take several at once, leaving others without, and some were left melting in the sun. Better management of this would improve the experience.
Entertainment wasn't really suited to those looking for a relaxing holiday. There was loud dance music around the pool most days, regular foam parties and a strong nightclub atmosphere. As a couple in our twenties, we enjoy a good night out, but we also wanted time to unwind. The evening entertainment doesn't begin until around 10pm and continues until approximately 1am. The music was so loud that it literally vibrated through our room, making it extremely difficult to get to sleep most nights.
The bars were also very busy, with queues regularly taking around 20 minutes just to get a drink.
Despite these negatives, there were definitely some positives. Our holiday guide, Ugur, was fantastic. He organised complimentary transport to the shopping outlets, as well as a private transfer into Antalya Old Town. We had dinner at Liman Restaurant, and it was by far one of the highlights of our holiday. The food, service and views were exceptional, and because the restaurant partners with the hotel, the transport was free. If you're staying here, we would highly recommend visiting.
Many other guests also spoke highly of the excursions Ugur organised, particularly the safari trips.
The pool staff were friendly and always happy to chat. A special mention goes to the young man working in the tattoo shop, who was genuinely one of the nicest people we met. His kindness really stood out, and when he told us he'd miss us because we'd been so friendly, it genuinely made our day.
The spa staff were also wonderful and arranged a relaxing VIP spa package. Fresh beach towels were provided daily, which was another nice touch.
The rooms themselves were comfortable, with excellent air conditioning, comfortable beds and a mini fridge that was restocked every day with water, Coca-Cola, Fanta and beer.
Overall, we still managed to have a lovely holiday because of the people we met and the memories we made. However, the issues with the room, cleanliness, allergen safety, noise levels and overall value for money mean we wouldn't return. If you're looking for a true five-star luxury experience with varied entertainment and a relaxing atmosphere, this hotel is unlikely to meet your expectations."
